The staff was incredibly friendly and always available to help. The facilities exceeded my expectations for such a picturesque location. Both the spa and restaurant were outstanding! The food was excellent during breakfast, and lunch and dinner options were also great if you preferred to stay in.

I appreciate the overall experience, but I would like to suggest that the mattress could be a bit softer, as it felt a little too firm for my personal preference.

Good location, beautifully decorated, very comfortable bed, with great linens. The pool area is specially pleasant with the jacuzzi and the steam room.

The problems are always on the details, which can’t be overlooked in a property like this. The bathroom has only one towel hanger, that can two towels when dry and clean, there’s no place to hang the towel after the shower. Our biggest disappointment was the breakfast, which we had high hopes for. The wood burn stove is great as concept, but it makes the room very smoky. Also, unless you get the eggs right after the girl finishes making them, you will get cold eggs. The stove does not keep the eggs or any of its sides warm (bacon, melted cheese, sandwiches, all cold). Lastly, even though the restaurant staff is generally very friendly and eager to help, the service can be very slow.

Location, food (lunch and dinner, not so much breakfast - although there were lots of options for breakfast, nothing was particularly special or delicious), confortable rooms

during dawn, we needed simple medicine for stomach ache and the hotel had no first aid kit or regularly needed medicine available, and no 24h drugstore nearby, that was a big turn off, work on that first aid kit for humanitarian sake

The setting and facilities were charming as were the staff. The hotel was very clean, with great offerings for breakfast as well as if dining or having a cocktail. The staff were very helpful and it was also great to have a valet service for the period we had a car.

Nothing.

Beautiful old historic building. Great breakfast, cooked over open flame. Good restaurant at the hotel. One of our rooms was spacious, and fit well for our family. Close to city centre with restaurants.

Lots of steps required to access some parts of the hotel - a bit difficult with a baby in a pram. Some partly broken things (lift door didn't self close, a fan in the bathroom was very noisy) - but overall the charm of the place made up for these minor items.

The location was excellent; 2 very nice pools--the indoor one was heated and a pleasure. Small, minimalist gym. The hotel is a historic property with beautiful grounds on upper outside level.

The breakfast was loaded with sweets but included scrambled eggs, meat, and cheese. Not healthy choices. I would give the place four rather than five stars

Majestic and grand hotel structure. Excellent breakfast with authentic presentation • Complimentary room upgrade to a more spacious and scenic option • Beautiful rooftop pool and sauna • Stunning common areas and garden • Young and energetic staff

Standard room smaller than expected •Elevator issues causing inconvenience •Accessibility challenges for those with mobility issues or with infants

Beautiful, historic property with incredibly charming rooms. Amazing breakfast! And super friendly and helpful people working here. Muito obrigado for your kindness!

I unfortunately forget my backpack and my partner is talking with Juan to try and get it back. I would really appreciate it if you could send it to my family in Rio de Janeiro. Muito obrigado.

The most professional hotel I stayed for three weeks in Brazil. Stuffs are very helpful and paying lots of attention to guests. The room is very quiet and the hotel has lots of facilities.

It's a bit walk to the centre.

The breakfast was very good. Location was in quiet area away from c centre.

The room has not have electric kettle or coffee maker. No magnifier mirror in bathroom.