My son and I were treated as family by every staff member at Aquila, which is why I extended our stay by one more night. Although we loved everyone, I must say that Sholeen, Peter, and Tim went above and beyond. I have to give my LOVE to Sholeen - such a beautiful soul with an even more incredible smile - always happy to see us and she made my boy feel so loved. We will be back!

I don't like complaining but perhaps more of a variety with the buffet - the food was lovely but was same-same almost every day.

I thought the food was excellent. Lots of fresh vegetables and fruit with different dishes served each day. For an all inclusive stay it was value for money

The fact that you had to pay for all drinks including water and juices outside of breakfast was a little bit annoying at times. I can understand that you need to pay for alcohol but soft drinks and water should be provided in an all inclusive package.

The close proximity to the reserve, we were lucky to see almost all the type of animals onsite. The staff was excellent, both safari guide (big shout out to Mark who made our day) and the waitresses.

The food buffet area gets very crowded and there is no flow.

The quality of food was excellent. a good variety. My husband enjoyed the flapjacks and my favourite was all the curries. Lamb curry was the best but beans curry and bobotee was also very nice. A great suggestion to keep guest occupied is to have a labyrinth in the courtyard at spa - perfect place for it, where people can walk/meditate and prayer this would bring great karma/blessings and holiness upon your resort. light up the pathways so it can be utilized in the evening also

Plse use fresh cream that butter cream/bakers cream was not good at all. A nice ice-cream after dinner would have ended it off well. Free Juice or coffee at lunch and dinner would also be great. A TV was missing in the standard rooms

Food is excellent in every respect.

The 7:00 morning game drive began promptly at 8:00. The website states 7:00. Perhaps a staff member could be placed at pickup point B to tell the guests the breakfast buffet is open, and to come back in an hour. Maybe one male lion in with the 4 lazy lionesses would be a plus. The girls must have been digesting a large meal. Since there is no television signal, a radio or XMSirius receiver would be welcome for those of us who need some sound to sleep soundly.

The location, game drive and the experience. The abundance of animals. The food was good, but will explain more below. Spa was great and relaxing, very nicely laid out. The fireplace in the main hall was great. The view from there overlooking the bush was lovely, elephants and animals can be seen while eating breakfast.

The lack of food choice, a restaurant offering local meats would have been better. The buffet was good for breakfast, but not for dinner. Average to be honest. The room itself was slanted, which felt off putting. Leaning forward, so getting up at night with the tilted room was very disorienting. No milk in the room for.coffee or tea, waited 40 min after asking three times. The small pile of firewood, enough for 30min. I ask on 2 occasions for 2 bags..I had no issue paying for it, if that was the issue. Onsite barista for food coffee would be a good send. The panels in the room had not been turned on.

The game drives, the quad biking was so much fun and the spa area as it was a bit quieter than the main pool which had day guests.

We had the premium 8 room booked. It was lovely but I was expecting complete darkness in the room being away from the main Lodge. Except we had bright lights coming from the hotel shining through the blinds as well as the lights from the walking paths which were also very bright. Either darker curtains need to be used instead of the blinds. Also the ceiling fan didn't work and we had a mouse in our room.

The peace,beautiful view & the heated pool,we booked 2 rooms for 2 nights on full board with 2 games

I suggest that the daily program should be forwarded to customers prior to check-in so that guests can enjoy their lunch on the first day instead of on check-out day which is @ 10 am.

It was very well organised with the trips and spa treatments. The staff especially the breakfast and dinner staff were so helpful although the food was okay it ran out very quickly and so you had to wait for it to be replenished.

The rooms were not cleaned or tidied on our stay, which we thought was unusual especially as it is not a cheap place to go. We had no towels at all in the room and had to go and ask at reception. There was no water available when you were eating your meals unless you bought it but there was free juices and tea/coffee so i feel that this should be added onto the buffet.

The breakfast was great ,the dinner not so good , we were there two nights first night was awful , I don’t like a carvary so that dident help .the spa was great , but being a very cold day the heated pool was not warm , the steam room not working was told because so cold .

I dident realize would be so commercial , just to many people , the game drives there was at least four to five full trucks of people out at same time each holding at least 20 people each , it’s not a big reserve , you can be three trucks looking at same animals , I did not expect to see lions in a enclosure ( it’s not a small enclosure ) our driver went close to the lion and raved the engine for it to turn around , you might have three trucks in enclosure at same time ,I have to say out of the four game drives we could have done we did one , the weather was so bad , we were a party of nine and the rest did brave the weather and did enjoy ,and got some great pictures .