Nice welcome on arrival. Spacious and clean room and bathroom. Large balcony with amazing views, including of the lake. Friendly manager and staff. Heater provided in room. Enjoyed indian meal and dosa for dinner. Chef made dosa sambhar without onion and garlic for mum who doesn't eat them. Nice to have the option of warm water with meal. Only stayed 1 night in Nuwara Eliya and heavy rains when we arrived so unable to explore the surrounding area on foot.

Steep steps to climb to reach bed on top floor of room so had to take extra care. Could do with more lighting on top floor as only 1 light so was a bit dark compared to lower floor. Towels on floor in bathroom slipped on floor so have to take care when stepping on them. Mum doesn't eat onion and garlic and there was a piece of onion in her breakfast fruit platter so explained to manager importance of avoiding food contamination as some people may have allergies.

For over 100 $/night, expectations are high but by and large the hotel meets them. It's boutique in the positive sense, with all details attended to. Rooms are not very large but views of the lake are great. It's remote, so best to book halfboard. And from Apr 1 to 20 every year the Eliya NY festival at the race course delivers lots

It's remote, so best to book halfboard. And from Apr 1 to 20 every year the Eliya NY festival at the race course delivers lots of party noise also reaching Serenus, but it stops somewhere 11 PM hence still enough sleep.

Serenus boutique villa exceeded my expectations every way. The serene ambiance, coupled with stunning lake views, provided the perfect relaxing getaway. Whether you are exploring Nuwaraeliya city or nearby places, this place offers unforgettable experiences. I should mention that the staff is very friendly and supportive in every way. Manager Dushan and his team Chiran, Praveen, Senith, Raju, and Umesh were providing exeptionall service during our stay. Suite was clean and tidy, Foods were delicious. I am highly recommending this place to anyone.

Super friendly, helpful, and welcoming staff. View on the lake from our room was amazing. Comfortable bed (we slept like babies). Generous breakfast. Good value for money.

Everything was good. As this area has a lot of gardens and fresh veggies, it would have been nice to see this reflected a little more as part of our dinner plate (we took the halfboard).

We received very warm welcome from everyone at the villa especially Chiran, the Assistant Manager. They were so helpful and attended to all our requests. Ashan, the waiter, always served us with a smile and attended to all our meal needs. Overall, the service provided by everyone in the villa exceeded our expectations! My friend and I thoroughly enjoyed our stay in this cosy villa that faced the lake and beautiful mountains.

It is not what we didn't like but some suggestions to further improve the room conditions. The room had only one power point to charge the phones, boil water in the kettle and use the hair dryer. Hope the management can add an additional power point in the room. The adjustable mirror in the toilet was too high and couldn't be lowered. Not suitable for people who are short! The villa provides good breakfast and dinner but no lunch. It would be good if they could add some simple lunch menu for tourists who may want to eat in sometimes.

Conveniently located, only a short tuk tuk ride to Nanu Oya Station. The villa is surrounded by many tourist attractions like Gregory Lake and Park, Lovers Leap water fall, Pedro tea estate, and factory. Our room was facing the lake - it was very spacious, and we had a lovely view of the hills and tea estates. All the staff are very helpful, polite and very friendly. They helped us arrange transport and negotiate a good price. The food was amazing, there is both Western options and Sri Lankan options. The chef also came and talked to us during dinner to see if everything was okay. Overall, we had a wonderful stay, and we would definitely return.

Everything was great.

Staying in this hotel is a mind blowing experience. Hotel is located at an elevated location and just opposite to the beautiful Gregory lake. The sight from hotel room balcony is so picturesque and one can see view of Tea Estate, Beautiful lake and cloud kissing mountain in one frame. Room is very spacious and so is balcony. Room is kind of duplex and quite innovative in design. The hotel staff is very courteous, friendly and helpful. Their kitchen serves very tasty food and we all enjoyed. They have DJ room, Shishaw bar and firewood place too. We stayed there for one night and wanted to stay more but we had other things planned so couldn't. Would visit again for sure.

Nothing we could think of.

The villa has a really nice interior design, the rooms and all facilities look great. From the rooms and garden there is a great view on the lake and part of Nuwara Eliya, especially in nice weather. Our room was comfortable and well equipped.

My impression was that the staff is just trying too hard. They were following us every step we took, which at some point was already a bit too much. At checkin I was still filling out papers with a hat and a mask on when they tossed a hot towel into my hand. The gesture is nice, but the timing was terrible, I couldn't really do anything with it at that point. Food is okay, I guess. Breakfast is very continental, I would have enjoyed some Sri Lankan bites, but that's just me

Breathtaking view. Calm place. Great service. Helpful staff.

Clean place with fantastic view great customer service , many thanks for the manager he arranged a beautiful birthday cake .

If you have fear from heights then better to book two rooms instead of one room with 2 king beds because one of the beds it’s located upstairs and it’s somehow to reach and come down