Room size, comfortable beds.

1. Not much dining options - you cannot have afternoon tea in the lobby, they send you to the next door 7/11. 2. The hotel location - it's pretty isolated. 3. I had the ABSOLUTELY WORST massage I have ever had in all my years of travelling. Was accused by the therapist I was uncomfortable with the visually challenged people (didn't even realised that he was), he was very forceful even though I asked him multiple times to be gentle. I cut it short by half for the very first time in my life.

Room is clean and spacious. Hotel provided free afternoon tea, cocktail, and access to spa/pool. The room had welcome snacks, water, local coffee which we really liked. We also really appreciated the kimonos in the room as we have not encountered this service in Taiwan before. Front desk staff and restaurant staff are very helpful and friendly. They can speak English.

We couldn’t use the spa/pool because we didn’t have a swimming cap. They do not rent to guests and make you spend money and buy at the hotel gift shop which is overpriced. Staff at the spa/pool are not friendly. We noticed and pointed out there were other guests that looked like gangsters who didn’t have swimming caps inside and why they are allowed when we are not. They just said Meiguanxi. A bit unfair treatment.

There were swimming pool, spa and child play areas which our grandchild enjoyed very much. The room was big and clean but old. The breakfast was very nice with great choices of all kinds of food and plastic dishes and cutlery for kids. The ATM downstairs was quite handy.

Later than usual check in time of 4:00. The hot pools were cooler than we expected. We were not told that there was a hotel shuttle that went to the middle of town, so we spent a lot of time looking for parking when we got there using our own car. So suggest that it is part of the welcome information.

The service was excellent. Good shuttle bus service to the train station, good and clean indoor outdoor pool facilities, hotspring bath and water jets,, 2 kids play area (one with books and toys another with ballpit/arcade games). Breakfast with a lot of choice however some days may be busier than others due to the tour operators. Good bedding and fantastic bathroom. Great baby bed and baby Bathtub/baby bath products and baby bottle sterilising machine.

It is 15mins taxi to downtown so not practical for dining out. There is nonetheless a dumplings restaurant less than 10 mins walk away that is fantastic and very cheap. The massage was a very strong massage. No facial/ skincare treatments available.

Big Beautiful and comfortable room with a nice view of the city. Free parking. Free activities such as billiard and table tennis were great. Nice rubber flip flops.

Outside Swimming pool has green mould on the tiles. The indoor facilities where there are hot springs and indoor pools were very old. Some buttons don’t work. Definitely it needs renovation.

Believe this is the only 5star rated hotel in the city. Buffet, many options, great spread, variety of condiments. Make your own waffles, fun. 2x 7elevens within 100m. Great view if you are high enough.

Stayed in a deluxe family room which had 1 shower and 2 toilets. But only 1 had a bidet.

Hot springs and the swimming pool was very nice, and the free afternoon tea for guests was great.

Gift shop staff wasn’t that friendly , but room service staff were very helpful and nice to us, and also the game room might need some upgrades.

There are a lot of things to do in the hotel, a SPA, a game room with poolroom and arcade machine, all free of charge. The breakfast buffet had a lot of choice. The room was clean and comfy for our stay.

The building and the facilities need a little refreshment, some of the jets in the SPA were not working, the carpet needs to be changed soon. The matress was a bit hard for our taste.

The hotel has thoughtfully prepared a wide range of guest activities, which are very attractive. My wife participated in a nighttime yoga class to help with sleep, and the kids really enjoyed driving electric cars on the track.

Swimming pool and hot spring, but a few facilities weren't working. Good entertainment amenities (billiards, table tennis etc) in basement.

Everything was at minimum satisfactory, most aspects were very good.