The spa was very relaxing and clean, the staff very helpful and friendly (they helped us a lot with rebooking next trips because of a typhoon), the lobby with free snacks is a plus and the restaurant serves fresh food. The room was spacious and quiet, with a superb view on the mountains. A lovely stay!

We liked it all!

Amazing hot springs included in the price, including an amazing water slide area for children. Comfy beds, clean room. Friendly staff. Free tea and cakes available 24h. Average breakfast buffet. We would have liked to have stayed longer.

Love the hotspring pools across the road.

Can enjoy many facilities with this price. Location is quite good.

Please deal with fly issue. It really bothering when we are at dessert area and breakfast area.

hot springs

massage would be good to have

The taste of food offered in breakfast time is at the right level of sweetness, salty taste, oil etc. The room space and bathroom space is good.

I didn't like the facilities of the public hot baths. The entrance of male and female parlours are too close in distance, and shockingly wide opened. The bathing booths were dirty. It was not a clean and safe place to me. Staff of the ticketing office didn't bother to help or answer questions. Rules of using the hot bath facilities were unclear. First, the ticket stated that swimming cap was needed. So my friend did not go. Yet, it was found that no one bother whether users had caps on or not. Second, money was needed to use the lockers. But we were not informed about it. We must go back to our room to get money if we wanted to use the lockers. It was so frustrating.

There are free snacks, tea and coffee in the communal area. Complimentary breakfast was tasty, lots of local new dishes to try. It’s right across the hot spring and hotel guests get unlimited entry to the area during their stay.

The hotel offered us the “balcony/view” room at additional $400NT. We took the offer thinking we would get to enjoy some fresh air and nice view on the balcony. To our disappointment we were given a room on the ground floor. We couldn’t stay on the terrace, and didn’t even open our curtains due to how easy it was to see inside the room from outside. Given it’s a popular destination, there were constantly groups of people outside our windows. The rooms above us were extremely loud throughout the night, possibly due to poor insulation. We felt that we made the wrong choice of upgrading our room. The hotel is pretty secluded which is a bit of a double edge sword. We couldn’t get on the bus there, which would have cost us $2 NT. The taxis there do not use meters, it’s just a flat $250NT. You also need to think about your meals if you don’t eat at the hotel. We prepped some instant noodles and brought them with us