awesome thermal pools, good hammam, awesome outdoor pool

kitchen is dirty, dinner forks, pools, glasses, etc were very dirty; food was horrible and very low-quality monotonous; family triple-luxe-room had a smell of smoking-room, many of interior things were old and broken (little nightlights, thermostat-controller, carpets — were over used

The hotel is very spacious and clean. Pools are amazing. Staff is friendly and helpful. They are extra welcoming for booking customer. They gave free room upgrade. Everything was amazing.

Nothing

The staff specially Mr Hamite in the reception

The staff specially Mr hmait in the reception

"Although the hotel demonstrates the vision and potential to become a 5-star establishment, it unfortunately falls short in several areas, with the exception of the dedication and professionalism displayed by the majority of its staff."

Unfortunate Incident on the First Day Upon our arrival, we experienced an embarrassing situation when we were mistakenly accused of needing to pay for an additional person in the restaurant. We were escorted back to reception, only to discover that the room in question was not ours. While the staff were apologetic, the incident left us feeling humiliated and uncomfortable. Smoking Policy Concerns Despite Turkish law prohibiting smoking in closed spaces, the hotel seems to consider a retractable roof an exception. This leads to smoking in areas that should be smoke-free, which is not only unpleasant but also illegal. Meanwhile, the staff strictly enforce swimming hat rules, but fail to challenge smoking violations. The outdoor pool area, unfortunately, is littered with cigarette butts, reflecting poor maintenance in this regard. Miscommunication with Guest Relations Guest relations attempted to address our concerns by offering a late check-out as a goodwill gesture. However, this was not communicated to reception, resulting in us being locked out of our room. The explanation provided for this oversight was almost comical and only added to our frustration.

Although the hotel demonstrates the vision and potential to become a 5-star establishment, it unfortunately falls short in several areas, with the exception of the dedication and professionalism displayed by the majority of its staff. Unfortunate Incident on the First Day Upon our arrival, we experienced an embarrassing situation when we were mistakenly accused of needing to pay for an additional person in the restaurant. We were escorted back to reception, only to discover that the room in question was not ours. While the staff were apologetic, the incident left us feeling humiliated and uncomfortable. Smoking Policy Concerns Despite Turkish law prohibiting smoking in closed spaces, the hotel seems to consider a retractable roof an exception. This leads to smoking in areas that should be smoke-free, which is not only unpleasant but also illegal. Meanwhile, the staff strictly enforce swimming hat rules, but fail to challenge smoking violations. The outdoor pool area, unfortunately, is littered with cigarette butts, reflecting poor maintenance in this regard. Miscommunication with Guest Relations Guest relations attempted to address our concerns by offering a late check-out as a goodwill gesture. However, this was not communicated to reception, resulting in us being locked out of our room. The explanation provided for this oversight was almost comical and only added to our frustration. Disappointing Food Quality The food was extremely basic and appeared to be cooked from frozen ingredients, far below the standards one would expect from a hotel in a region celebrated as the "Afyonkarahisar Gastronomy Capital." This was a significant letdown and did not reflect the culinary reputation of the are