The hotel was better then expected. Very large clean rooms. Bed mattress fully wrapped, no bed bug worries. Rooms do adjoin with a door. The have microwave, small fridge, and K cup coffee maker in the rooms. In Some of the reviews it mentioned the train. There is a train but we did not need ear plugs it was fine. There were 9 of us we had 3 rooms and stayed 2 nights. The food at the restaurant was very good, service was great. We tried the pizza, wings, hamburgers and fries, chicken strips, chicken wrap, taco salad, Hualapai ( spoken with a W sound not an H Sound) fry bread tacos, fried pickles ( they have a little spicy kick to them.) They do charge a 50 dollar deposit for incidentals that is refunded to your card after the stay. The pool and jacuzzi are well heated. There is a Gym.

This hotel is not near the Grand Canyon Skywalk. It is a 2 hour drive from here. It is hard to find a number to call them directly.

customer service, the room, the bed and the shower

that they don’t tell you about an additional $15 fee they charge you. I came in around midnight and all I was thinking about is the bed. The $15 is for the parking space which was in the back where the train comes rolling through by constantly blasting the horn and for the internet and pool, in which none of those I used at midnight or before I left at 0800 am in the morning

I liked the plentiful parking, cleanliness of the overall property, gift shop, elevator access, and the room. The room was comfortable, clean, and came with basic amenities.

I didn’t like the location due to the train tracks. The lodge is doing their best to mitigate the noise by offering ear plugs which is appreciated. I didn’t like that the price of the lodge was so high and did not include even a continental breakfast. I didn’t not like that there were no water fountains available.

We liked that it had a restaurant and mini market nearby where we got food for breakfast and heated up in our room’s microwave at 4 am before the drive to start the hike. I prefer a softer bed but it was fine. The shower was hot and the room was clean. Our room faced the road and we could hear the train but it didn’t bother us or keep us awake.

At check in the hotel didn’t have our reservation and said it had a room booked for us in September then blamed Booking.com for the mistake. Luckily they weren’t completely booked and got us a room but it scared me as there’s no where else nearby to stay last minute. Also we originally booked a king room and they gave us two queens. The room was really dark with a few bulbs burned out. Overall the place was fine especially for being in the middle of nowhere just don’t have high expectations.

The hotel is in a great location for accessing the white water rafting and other tours to Grand Canyon West or as a stop over on the way back to Las Vegas. It is a standard type of motel/hotel in this region. Rooms have fridges and microwaves. Wifi is good. There is a restaurant onsite. Easy parking. There is a great upstairs lounge area where we were able to relax when our tour was cancelled due to guest "no shows". The tour company is affiliated to the hotel and they handled this difficulty well, offering a refund - though we are yet to receive this.

In the 2 bedded rooms - there is very little space around the beds and the chair that is placed in the room is so squashed that it is not an area to relax in, so it might as well be removed. The desk is also quite cramped. The check in staff are not unfriendly, but they are not proactive in their customer service in any way. Service in the restaurant is polite but slow. Finally the trains are VERY noisy, even though there is fair warning. They do provide ear plugs but that does not help. There is some noise through the connecting doors too - and as people get up very early for tours it can be disturbing.

This is a very nice hotel on Route 66, managed by native Americans. Very comfortable rooms. The swimming pool was great - it had slightly salty water that was very enjoyable. Zero chlorine - very unusual for the US. Also, the tap water did not stink of chlorine like in most other places in the US.

The freight trains pass by the hotel in only about 50 meters, with very much noise. The staff even distributes ear plugs so that you can sleep. But we had luck that our room was facing the other side.

The beds were comfortable, the shower had great water pressure and plenty of hot water, and the televisions were modern and big. It was the perfect location for the river raft tour, which is the only reason we stayed there.

The food onsite was pretty bad, not to mention the service at the hotel restaurant was abominable. We would not have eaten there, but there was no place else within 30 minutes to eat. The breakfast buffet was OK, but not included in the cost. The rooms were definitely over priced. Everyone in service seemed annoyed. Maybe it was a difference in culture? I don’t know, but they did not seem friendly.

We stayed here the night before our hike to Havasu falls so having the restaurant in the hotel was great! We were able to eat a great meal the night before our hike!

The only reason we have it an 8 was the train that ran constantly. It did seem to quiet down in the middle of the night but it seemed like it ran every 15-30 minutes which was hard to ignore when you were trying to sleep. The front desk did provide ear plugs to help with this which was nice.

The facilities were very clean. The staff were very nice. The hotel restaurant was excellent. The food was delicious and the portions were large.

The hotel is next to the train station and this stay my window was faced out that direction. Unless you are a heavy sleeper use the ear plugs they give you and that will help. My first stay my room face the road and the train wasn’t so bothersome.

The hotel was very nice. Check in was a little rocky, due to a new person who decided to charge us again it was already prepaid. Had to talk the next morning with different person and she confirmed that it was double charged. we did get reimbursed. Other than that the room was roomy, very nice hotel, restaurant was great food food.