The location was perfect. We were there for the Renaissance festival and this hotel was very close. We normally stay at another hotel but it was pricier than usual this year so we decided to try this one instead and it was honestly better!

I don’t have any complaints. I can’t think of anything that could have been better. My husband’s only complaint was probably the spider we found in the lobby near the entrance but that was taken care of haha.

Clean and updated

Broken elevator, however, they accommodated our need for a first floor room due to my daughter having a broken foot. Overall, the staff was great, but that elevator needs to be fixed ASAP!

Clean. Most friendly and helpful staff. Convenient to stores and our relatives. Accommodating. Power outage in the area our uncle on hospice was welcomed to come stay in air conditioning with us each day. He did not stay the nights.

Microwave didn’t work, call to front desk unhelpful. Only clean the room every 5 days on extended stay.

Room was clean and comfortable. Quiet surroundings and bathroom was modern and updated.

Levels of body wash could have been better. Nice amenity to have, but not great when the bottle was empty.

I liked that there were immediate openings

I didn't like that when I walked up to the door my kids and I walked into a cloud of marijuana. I also didn't like that there wasn't complimentary breakfast.

location and able to have the rooms together

Coffee machine was broken and they didn't even have regular coffee packets for the rooms. We don't do decafe.

The hotel was very good staff helped get my room fixed.

Got to hotel and had to redo my room I booked a king suite and booking gave hotel saying I booked a two queen not what my information said.

The location was perfect. Easy to find.

Only one accessible elevator. Room was on far end, making the walk challenging.

Very clean & well appointed. Convenient with exceptionally friendly & helpful staff. Made a reservation for our return trip.

Had an issue with the TV. But the front desk staff had it fixed quickly.

Location was good. Did not eat breakfast here. Staff was les attentive later in the day. Usually on the phone.

Commode stopped up was given a plugger. Charged extra on my credit card for nothing. Now have to wait 10-14 days for it to be refunded. Should have been immediately refunded when I checked out. Room was in middle of third floor. Had to walk across half the hallway to get in/out and was not crowded.