Our rooms were even better than the pictures. The hotel was cozy and even though it was a busy season, we never felt crowded. The food was absolutely fantastic. We were not sure what to expect, but there were plenty of options for our vegan a gluten free family members. It was our first time experiencing “half board” and we loved it.

As Americans we are just not use to a “textile free” spas. Unfortunately we were not able to fully enjoy the fabulous spa, but we understand and respect the cultural difference.

Amazing service! Very friendly and helpful staff. Great breakfasts, fantastic dinner buffet one night. the room was bigger than expected, with a huge bathtub and blue lights. Really cool. the pool and fitness areas were also fantastic. They had great live music at night.

The water temperature in the showers and tubs were not hot enough. One member of my party didn't like the beer choices. Overall a little pricey.

Close to the village, but quit environment Large rooms , well equipped and very clean Very good restaurant with excellent breakfast buffet. Nice dinner with 5 courses and with 3 choices for entrance and main course. Wellness area is very nice with 3 parts: swimming area, sauna area, adult sauna area

Both sauna areas (wellness) are nude areas. In many hotels, this mean that people can go nude. In this hotel, you have to go nude. Obligation. The staff of the wellness argues with the hotel guests when they wear a bikini and tell them to go nude. I saw many women having problems to go nude. So they had to leave the wellness.

the food was lovely as well as the placement and the facilities . what we liked most was the professionalism and friendliness of the staff especially Tsonka and Dimitar taking care of us in the restaurant and lobby bar as well as Silvia helping us relax in the spa after a long day of skiing. the attention to detail was like no other. we look forward to visiting next year.

Everything was just super. I am not able to find even a small thing that we didn't like. The surroundings is so beautiful, food excellent, rooms very comfortable. Staff is friendly. If you want to go on hiking - all the facilities are near. If you with children - everything is very comfortable. All the day you can spend in the mountains and after that to spend the evening in the pool and to listen to nice music with a glass of wine. Highly recommended :)

A lot of space for dinner, bar and entertainment. Very nice food with a good variety of choices. Friendly service.

Away from the lift. You have to take a bus. No bell boy for the luggage.

Food was very good and excellent facilities.

Ski room is out of the way, Entertainment was very loud in my room (101) which was not suitable for younger child trying to sleep. Very limited child's menu.

Great spa Really good and tasty dinner and breakfast The room was beautiful

The elevators are old and some were disfunctional The hotel is located far from the main gondola so a ski bus is needed

Location was stunning. Food was excellent. Staff were brilliant.

The room needed a fan or air con as it got very warm!

Food, Cleanliness, variety of drinks , closeness to city center and attraction

Parking spaces limited, rooms with no Air conditioning