Overall great place, good location, nice facilities

Place has a washing machine but literally no place to dry. After contacting Charlie via their whatsapp chat bot they were no really willing or able to help. So either plan not using the washing mashine, or buy a drying rack (what I did) This whatsapp chat service is somewhat annoying. Probably cheap for them but not really customer friendly. Met other people in the building that had various things to resolve who also did not like the reachability of Charlie over all and the experience with the chat.

Location and space. Nice and warm swimmingpool. Lobby, gym all clean.

Difficult to get the access code via WhatsApp. You should send it earlier. From checkin time? Just 3 glasses and cups. And curtains for privacy / sun would be a suggestion. The rest ok to good.

The drain in the shower backed up

The location is good and the flat is very modern. Very comfortable bed and comfortable living/dining area.

bathroom was very old with dirty tiles and a lot of mildew, total contrast to the rest of the flat, I won't be staying here again.

Location.

Late check in, even though it supposed to be at 15h, we checked in at 16.30 (check out is early, at 9am and it impossible they couldn’t clean apartment in 6 hours). The fridge was not cooling properly, it was producing loud noise. Iron and iron board was not available, when we asked for it we got reply “it is not part of standard to have it” and they didn’t care much to help. Even hair dryer was not working. Sink in both bathrooms and kitchen were clocked. The faucet from the shower bath was broken as well. Stains on the wall. Coffee machine had only 2 coffee capsules and no sugar. Also face recognition for opening the door was not working for 24hr. Overall disappointing.

Location

Bathroom was not clean at all. No handle for soaps etc, people uses window space to carry the soaps and what like gasilion around, the mattress was upsidedown, the AC was making noise, not doing good on temperature.. Charlie had a good reputation but now it's just not worth the money. Bad bad stay

Location is good, building is secure. swimming pool (nice temperature) and gym are good.

doorcode to get took more then an hour. AFTER arrival. they should give the code at 11:00 already. not so clean. even with 14 nights no extra cleaning or more towels. contact only via whatsapp, which takes 45 min waits for replies and robotic answers.

The location and the balcony. Great rooftop.

Bad service, everything’s broken, no maintenance and Charlie does not care at all.