It's been a good first experience at Krystal Palace. I went for a week of rest. I appreciate the efforts and attention and hospitality of the crew. Thank you for that. The hotel is big ; meaning a lot of work is required to satisfy and attend to everyone's need and also ensure residents are safe and feel confortable. I appreciate the flexibility of breakfast time upto 11AM and the front desk team for proactively correct and compassate after my observations. The sunday brunch is enjoyable , entertaining with an interesting choice of food. The spa is net , well decorated and clean with a good team for each service. I would suggest to put some home/interior scents in the room to keep them as fresh as the elevators and the corridor at least for those who are not allergic. I faced some challenges with my flight at arrival which indeed impacted the airport transfer but I am glad it went well. I was upgraded to an Executive room.

My stay at Krystal Palace was truly delightful. I spent four days at this hotel and enjoyed every moment. The staff was exceptionally friendly and respectful, even allowing me to check in early without any additional charges. Having stayed in numerous 5-star hotels worldwide, I was impressed by Krystal Palace's daily room cleaning service—something that many high-end hotels no longer offer. Another standout feature was the top-notch security. Guests cannot access the elevators without scanning their room key, adding an extra layer of safety. Additionally, when I had visitors, the front desk always called to confirm my approval before letting them in. The lobby was another highlight. My friends and I spent time there, and despite being quite loud, the staff remained gracious and accommodating. Lastly, I highly recommend trying their spa—it was a phenomenal experience and the perfect way to relax during my stay. Overall, Krystal Palace exceeded my expectations, and I wouldn’t hesitate to stay there again.

The only aspect I didn’t enjoy about Krystal Palace was their food and entertainment choices. In my opinion, a hotel serves as a gateway to a country, offering the perfect opportunity to showcase its culture. Unfortunately, the menu was dominated by Western dishes, with very few Cameroonian options. This was disappointing, especially since Cameroon is renowned for its rich and diverse cuisine. Similarly, the music played in the hotel was exclusively Western. This felt like a missed opportunity to promote Cameroonian culture and highlight the country’s vibrant musical heritage. By incorporating more local flavors and sounds, Krystal Palace could provide guests with a more authentic and memorable experience.

The hotel staff were very helpful and friendly. The hotel offers all modern amenities and comfort. The city of Doula is challenging but we felt very safe and comfortable during our stay.

The hallway on our floor was under renovation, while this was a bit of a distraction, it was nice to see the hotel renovating the older areas of the building.

Krystal Palace is a nice place to be. I highly recommend it. Staff is pleasant and welcoming. Facility is brand new and amazing. I did not have the opportunity to taste the food but what I saw was very professional. 👍🏿👍🏿👍🏿

The front parking is tight and does not offer the possibility to park for 10mn quick. You are obliged to park at the basement parking for which access is from a one way side road which you are oblige to take from the wrong side if you want to access the basement quickly. Otherwise, you will have to drive more than 800m to contour the building and access the parking on the authorized way.

clean and comfortable room very friendly staff

the restaurant only have a buffet option, but it was descent

Location is excellent; the staff is very friendly. The rooms are spacious and clean.

The carpet in the hallway was dirty, and the hallway did not have air conditioning. The bathroom was very clean, but it could use some renovation.

The staff were very warm and courteous. My room was very comfortable, I was simply at home. I enjoyed the breakfast as well. I look forward to another visit.

The location, a bit rowdy.

I really appreciated the staff, very professional and friendly specially Irene at the front desk

Elevators taking too long

The food is good Room Service was nice Airport Transportation

Room was ok, kind of small for the price The perfume aroma in the lobby was strong

Very beautiful place with friendly staff great communication

Didn’t like the pork sausage, my rooms AC unit was faulty but could be ignored so not a big deal