Great view from the breakfast area floor 49 and the Lobby in floor 50. The breakfast was really wonderful, a broad variety and very good quality. The Concierge was very helpful. We loved having breakfast and enjoying the wonderful view. The bed. was comfortable and we enjoyed our stay. Due to a very good offer in Booking the Price for the hotel was very reasonable.

The Pool would need some renovation, this was not a place where we wanted to enjoy swimming as we expected a much nicer pool area for this kind of hotel. But this is complaining on high Level, Pool is ok but very Standard. Also the carpet in the hotel room is quite old.

Great service, thank you very much. I worked around the corner so it was a very convenient location. I would stay again and I hope the excellent service remains :)

Is the most beautiful hotel I've ever stayed at.

Everything was good. Maybe the personnel can speak bit more English.

Excellent service & installations, fantastic views, very helpful and attentive staff!

The bed is comfortable, high quality of toiletries and amenities.

Loved the free breakfast and the bar had great cocktails!

The top rooftop bar was closed for some reason and the television only had one English Channel (News)

Location and the style

Staff is so poor in English almost 2/10

Despite the fact that this is an American-branded 5* hotel, it's very difficult to get in touch with them from outside China. There is a 'concierge' and tour group helper called Echo Zhang on their site and here on booking.com.....Echo has not worked there for over a year and is not responding to calls or messages. If you call the hotel, you will prob be sent to a phone tree (no immediate pick up).

There were some problems with: spit on sidewalk in front of front door. poor quality Chinese wine in the hotel bar (tasted like it had liquor added to it to bolster it). house-keeping bothering us (assuming we had checked out but we were a weekend stay). door man snoozing half the time. No one speaks English