Amazing hotel with a great location, excellent facilities, delicious breakfast, and friendly staff. In a city with very few foreigners, this was a surprisingly comfortable and welcoming experience. I loved everything — my room was spacious and even had international TV channels. I didn’t get to explore much, but there are nice malls and restaurants nearby. Definitely coming back!

I extended my stay by one day and selected “pay on arrival” on Booking.com, but the hotel charged me early without notice. Now I’m trying to get the money back through my bank — really inconvenient and frustrating.

The cleaning staff did a wonderful job with upkeep. The views from my room were breathtaking. The room and bathroom were very comfortable. The gym was suitable for my needs. Checking in and out took a couple minutes at most. The breakfast was really good. The location is convenient because taxis can either come right up to the entrance or park adjacent to the building conveniently. I didn't take pictures inside but I've shared the view from my window.

I wish there were halal options for the food menu. Although, they do offer both eggs and vegetarian menu items. Any floor above 36 has to be accessed from a separate elevator found on the 36th floor.

Amazing hotel with a great location, excellent facilities, delicious breakfast, and friendly staff. In a city with very few foreigners, this was a surprisingly comfortable and welcoming experience. I loved everything — my room was spacious and even had international TV channels. I didn’t get to explore much, but there are nice malls and restaurants nearby. Definitely coming back!

I extended my stay by one day and selected “pay on arrival” on Booking.com, but the hotel charged me early without notice. Now I’m trying to get the money back through my bank — really inconvenient and frustrating.

The location was so near to many things. English was not an issue - thankfully as our Chinese was pretty well non-existent. Unbelievable views and great food on 51st floor. Ended many days with a quiet drink in the bar on the 51st floor. All staff were lovely and helpful - particular thanks to Alex her served us on several nights - he makes a lovely margarita and went out of his way to please. Price was very good for the facilities and service provided.

For us the bed was a little hard - but that was a very minor comment and everyone has different preferences.

There was an important incident. I feel I must share it with you.. on my arrival I gave house keepibg some clothes to be dry cleaned..sfter one hour the housekeeper came to my room and showed me pohotos of money and my laundry .. which I left in my trousers.. Hours later, in my way out, I stopped by the reception where they gave me the money in a sealed envelope I requested to see the person who found the money so she came I offered her money away to say thank you for her honesty she refused in very humple nice manner .. as she said it was her job to do that and doesn't accept gratuities for the job she is getting paid for ... by the way, the money was found equivalent about one week of her salary That was a good lesson 👏

All great and good spread of b’fast , but for a long stay client like us should have different dishes in future for b’fast . Very comfortable room on 49th floor with overlooking the entire city .

One guy at the reception. He is not cooperative to your valuable clients .just one guy but sorry I do not have his name .

Loved both the buffet breakfast and dinner. You have to give it to William and his team - they want you to have a taste of every good food available (if possible). The front desk and concierge were very helpful in solving issues I needed to deal with such as transport, location of buildings where I needed to do one thing or another. Wifi was superb

Television channels. Not designed for international visitors but local. Only about 3 or 4 out of 51 may appeal to the foreign guests. I guess there is not much they can do about this.

Location is good - close to the Baihua and Nova shopping centres. The staff were helpful and polite.

We ordered a memory foam pillow. It took them over half an hour to deliver. We already called and wanted to cancel the request, but the staff just said they would expedite the delivery. At the end, we had to wait till almost 2am in the morning. This was indeed not a very good experience…

The location is excellent: 5 minutes walk from a major subway station that connects with Guangzhou, lots of restaurants and shopping malls around hotel and the subway station. Breakfast was good with many selections, Since I am not a big breakfast eater, I can only attest to the coffee, which was excellent. Staff was extremely polite and professional.

I didn’t know the room rate increased when the canton fair starts. Up front notice would be nice.

Good location and the staff members were very nice.

The bed was a bit old and part of it was no longer supporting and I could feel the spring. Also, there was no hot water from the bath tub faucet, I had to get the hot water from the shower area. This was a bit disappointing as my previous stay in Swissotel was very nice.