Everything about the hotel was amazing except for the AC, we stayed for 3 nights, and every day, they used to turn the AC off in the evening as the outside weather was cold. Mr.Alex the concierge, was very very good. Mr.Kyra at the reception gave us early checkin as well.

We specifically had asked for a room with a nice view as I had booked a room with a terrace and mountain view, the person at the reception counter Mr.Kyra gave us the room with no mountain view which was disappointing but the morning staff was very good to take proper action and changed the room immediately. Mr.Alex the concierge, helped us as he was the only one who spoke proper english, hotel should promote him.

The breakfast was really really good, a combination of western and Chinese food which I enjoyed a loot. The rooms are spacious, comfortable, and clean. The staff is really nice and helpful. There is a travel agency within the hotel that helps you book trips during your stay in Guilin - which is super helpful.

It's not that I didn't like this things, it's just that what I didn't love is: - The outside "pool" is not actually a pool, it's only a fountain (it's my fault that I thought it's a pool, but a resort like this maybe should have one) - When we were there the indoor pool was out of service - Not everyone from the staff speaks English (and I think they should) - The lobby is quite sterile and expensive - I have higher expectations for a 5 star hotel, but it's a very good value for the money nevertheless.

Great view, big room, fantastic services, especially at the horizon club lounge. Anna Mao in the lounge was very attentive and thoughtful, the glasses are always filled, questions are always answered.Happy hour at the club lounge is not the normal “hors d'oeuvre”, you can basically have dinner there. View from the room is great too! I stayed in 2 shangri-la hotels in this trip but Guilin Shangri-la is next level compared to the other one. We truely enjoy the stay and hoping to come back again.

Nothing, everything is great

Room where spacious, comfortable and the view on the river Li was stunning. The bar was very cosy with warm colors and with a great with on the garden. A beautiful botanic garden with direct access on the river

Breakfast could be better. We got an enormous group the last day rushing at breakfast. We do not expect that in a five star hotel. Too many staff do not speak english

The facility and amenities were great. The staff was very welcoming and friendly and were very helpful in translating information to us. The food was exceptional, especially the breakfast buffet. We also enjoyed UBar night food and drink menus. We would highly recommend this hotel to anyone staying in Guilin.

Location, cleanliness, friendliness

Keycards are swipe-types which are outdated and always malfunction. The cards cut for one of our rooms were not working after check-in, so we had to walk all the way back to front desk to re-cut after testing at the room, which is far.

Plenty of facilities and fun things to do inside the hotel. It has a mini zoo , indoor and outdoor pool.

I think the location was not the best. Would be great if the hotel provided shuttle bus or some transportation to the city center and the night market.

Well located but not in centre Guilin - easy accessed by taxi - Didi from the station Can walk into town along the river but does take about an hour Good views from the front high rooms.

This is a large hotel with a very corporate feel with the rooms being indistinguishable from any large corporate hotel in the world and starting to feel very tired.

Huge complex with friendly English speaking staff, amazing spa, rooms that are large and spacious with great views of the Li river. Delicious restaurants and bars throughout the complex. Great location and close to Reed Flute cave!

Rooms are slightly dated but still very grand.

Very nice location and view

When we booked the hotel we were not informed that the pool was out of order. The breakfast room was very crowded and not enough tables. Reception staff was not very cheerful except for the porter who was very helpful.