the staff was professional especially the front desk who help us to change room due to them being warm and bathroom a little smelly which may be due to previous occupants smoke inside. anyway got a great connecting room which is perfect for my family at similar floor which is much cooler due to them in different direction. breakfast is good and location is near to everything from sight seeing and F & b outlet. Book deluxe Room with great view facing the twin pagoda , lake and river.

although it is no smoking but i believe some guest still smoke which we can smell sometimes

This must be the best location if you are visiting as a touristic Guilin. The hotel overlooks a Lake, which is always bustling with tourists and very vibey. The lake is lit up and is beautiful to walk around at night and watch locals and tourists enjoying all the facilities and the music and dancing. It is right around the corner from a very busy food pedestrian mall and restaurants, where you are certain to find a meal that will suit you. Our room was spacious and we chose the lake view - good move! Rooms and facilities are kept clean all the time. There is a western style breakfast for those not up to the challenge in the morning and we got by on that. Nothing to rave about but also, more than adequate for our needs. On the first night, we ate in the hotel restaurant, but you would do well to venture out into the street for some good food.

Wifi in the hotel was poor. Both in the lobby and in our rooms. Fortunately, we had our own Chinese simcard and we just turned off the hotel wifi.

This is a fabulous hotel. Room was large with a full wall of window. Great amenities. The pool and spa area offer a steam bath and sauna. The gym was a bit dated but still functional. I don't eat much of a breakfast so I didn't feel the cost was worth it. Bar area was nice and the large atrium is impressive. The concierge managed a Li river trip with return that was perfect and priced below any other 4 star cruise with a private driver who spoke English.

They could upgrade their gym equipment.

We loved the location of this hotel. Right by the lakes and the night market. Great central location and great staff. Good breakfast selection. Very comfortable beds with well stocked bathroom toiletries. Free safe, no deposit needed.

No dislikes re this hotel, we really enjoyed our stay however the rooms with the view of the lakes may be a bit loud, piped music, until 12pm. Didn’t bother us and closed window negated the noise. Don’t let it put you off this roomy, friendly and very efficient hotel.

(1) Location is very close to all key locations; (2) very kind and english spoken staff on the reception desk; (3) there are several good restaurants near by hotel; (4) got in room some local soup with something like a lotos, berries and nuts, as a compliment from hotel - it was very nice👍🏻

Had a sense that furniture and rooms environment were not renovated for a long time, and signs of years usage and different damages were visible. I had choose this hotel, because it has unique feature with human made waterfall on the building facade, but unfortunately it was broken:(

We always stay in this hotel when we go back to Guilin visiting family. 3 of us stay in a family suite comfortably with amble space. The location is fantastic, it is right in the old centre of Guilin. The staff are very professional and friendly. It would be the first choice for many visitors.

Used to have complementary evening snacks, which were missing this time.

The room , the view, location, rich breakfast, waterfall scheduled every evening.

Even if we could cancel the room booking until 6 p.m. on the day of arrival, our account was debited by the hotel at about 10.30 a.m., when we were in the train, heading to Guilin, where we arrived at about 4 p.m. We were very upset and it took sometime to clear up this unpleasant situation with the receptionist.

Though the room were worn out but the view and location was over whelming; Location was superb and people are friendly; The room window alone was enough to immediate your day off; Retailed market next to the hotel made it more appealing.

Noisy market at night right next to the hotel, but everything stops at around 10.30pm

- the location is very convenient, nearby some of the main attractions of Guilin. - the hotel waterfall, which actually only runs for 15 minutes from 8.30pm every day at the back of the hotel, is fun to see (for all, also if you are not a guest); - the enormous hotel swimming pool with extra's (hot tub, sauna, steam bath, excellent view of Guilin) was a big plus, especially during the summer furnace. It was the reason we booked here, especially so our 8 year old could swim; - the room was great, good space, comfortable beds, clean, excellent view of Guilin; - the luxureous grand lobby, with a giant wooden painting of Guilin, was nice to see; - there is an in house booking office to book activities. It seemed the lady new good English, but my wife arranged the bookings afterwards in Chinese, so I can't confirm that.

- the smoking area is directly at the entrance, which is not nice when you are waiting for a cab. - you had to wear a silly bathing cap for swimming, which you can buy there for 10 yuan. I don't really see the use of the caps (especially because they werent water proof), but a 5 star hotel should provide them complementary.

Helpful staff. Clean, comfy room. The view was wonderful (although seeing both Pagodas depends on the room number). Great location.

Deposit money more than the room price itself. Might get crowded. Lights went off after 10pm so there was a tight schedule to see the view in its finest from the hotel room - next time I would give up booking up the hotel with a view for the reason..