The staff were helpful especially the one checking us in. Even though there is a language barrier but they have the pocket translator to help ease the process. All staff were amazing, front desk, the coffee house, the cleaners were absolutely delightful. A walking distance for places to eat (5 mins walk) Starbucks, neighborhood mall, a park, etc. Breakfast buffet is great, local food consist of Congee, Noodles, Fried rice and some dim sum. We stayed for 6 nights and tried all!

The location is quite a distance from the city butnot so bad. The train station is nearby. The nearest is Hulan Rd. station. Literally like few minutes walking distance to the hotel.

Good

Would be better if have VPN to use Whatsapp

Staff were very helpful

The room smelt of stale smoke

Noiseless

Small bed size and a little far from metro station

No refrigerator even though space provided

Too warm in the room

Bedroom was very big, nice shower and offer tea and coffee. The metro was around 50m from the hotel. Just talking about breakfast, it has a lot of choises but only for Chinese people. Don't get me wrong, the food was good but it's not European breakfast. You have noodles, a lot a fries and vegetables but you don't have fruit at all. Almost no bread, no cereals and yogurts.

Let's start with the reception. In booking says they speak English but it's not true. Speaking through a device translator its not speak English. Other thing about reception is that they are not helpful at all. People on the street are nicer then them. Even with this language barrier they help more them the reception of this hotel. Other thing that made me very angry was the money exchange that in booking, again, they said they have that service but they don't have which made me go to a bank and spend there 3h just to exchange money. Unacceptable! To finish, at check-out, we delivered the key to the girl and she simply said "ok ok" and wave her hand like "go away". Very very rude! Probably the worst reception I have deal with.

The location is good. A lot of stores around, banks and cafes. The view from my window was sooo magnificent, I love looking at cars passing by. The staff is very caring, very polite: they fixed the broken safe box. There's always two fresh bottles of drinking water on a sink and new hygiene supplies. Nice breakfasts, everything was fresh and delicious.

Unfortunately, there's a mini list of the things I didn't like: 1. The very first moment I walked into the room after arriving, there was a light cigarette scent and the lights were on. Probably someone in nearby rooms was smoking, and the smell went through the ventilation to my room. This had happened for, I think, two days in a row. 2. Safe box. The door was open, but the latch was out, so i wasn't able to close it. Staff had to change my box to the one from another room. Not their fault, some visitors can be quite inattentive. 3. Bathroom door was TOO TIGHT, I couldn't close it. Rubber gasket on the edge of the door was too solid and hard. It's not that big of a deal, just annoyed me a little bit. 4. The sink plug also worked pretty badly. It got stuck at one point, I couldn't open it. I don't know, maybe I was just being stupid, but it's worth of mentioning. 5. No trashbags in the bins. I was in two Holiday Inns in Beijing, and they both had two separate bins for recyclable and residual waste in the room, they were marked differently; they also had bags inside of them. Usually only outside garbage bins don't have bags in them, but inside..? Who knows, maybe it's just a "saving environment" thing.

Very nice breakfast and comfortable beds.

Tried to charge us for an extra bed after only providing 4 beds despite making a reservation for 5 people. Also very far from the centre of Shanghai.

Some room smoke smells, and odours carpet