During my recent stay, Fannie at the front desk truly made my experience exceptional. From the moment I checked in, her warm smile and attentive demeanor put me at ease. When she learned it was a special occasion for me, Fannie kindly offered an upgrade to a luxurious suite at no extra charge. The suite was spacious, beautifully appointed, and had stunning views, which far exceeded my expectations. Her thoughtfulness and willingness to go the extra mile demonstrated outstanding customer service. Fannie’s professionalism and friendly nature are a testament to the hotel’s commitment to guest satisfaction. Thanks to her, my stay was not only comfortable but also unforgettable. I can't wait to return!

Nothing

This stay was fantastic! The hotel is very close to the airport, just a 15-minute taxi ride away, making it a blessing for travelers with early or late flights. The check-in and check-out processes were quick and efficient. The front desk staff, especially Lily and Tina, were friendly and provided attentive service, making us feel right at home. The room was clean and tidy, with a comfortable bed and excellent soundproofing. We couldn’t hear any airport noise at all, allowing for a very restful stay. The room was well-equipped, with fast Wi-Fi and a desk that was perfect for business use. The bathroom had great water pressure, and the hot water came quickly. The breakfast offered a variety of options, combining both Chinese and Western styles, and everything tasted great. The freshly brewed coffee and fresh fruit were especially delightful, giving us energy for the day ahead. Overall, this stay was extremely satisfying and offered great value for money! Whether for business or leisure, this hotel is an excellent choice. Highly recommended for anyone needing to catch a flight!

It was so clean, staff were very friendly and kind they welcomed us straight away taking our bags and really made our experience. The breakfast was very tasty, again the staff were very helpful in accommodating us. I was mostly impressed with the gym facilities, it is very big, very clean and they also provide bottles of water. I can safely say it was other best hotel gym I have seen. I look forward to returning in a few nights where I will end my trip in China, a big thank you to the staff they are great, I highly recommend this hotel 😀

The staff, especially Lucy Liu, were incredibly helpful and willing to provide me the best assistance possible. The breakfast was varied and had western options. The gym worked for most of my stay and had good equipment. The location is very good with many restaurants, bars, malls, metro stations and shops nearby.

The gym was closed on my last day. There seemed to be a problem with the elevators, sometimes they would choose not to go down to the B1 level (gym) and I would have to change elevators to see which one worked.

This stay experience was simply amazing! As soon as I stepped into the hotel, Fannie at the front desk greeted me with a sunny and warm smile, instantly dispelling the tiredness of the journey. When handling the check-in procedures, she was extremely efficient and skillful, and also introduced all the hotel facilities in great detail, leaving no stone unturned. When I casually asked about the nearby delicacies, she immediately turned into a "food guide", patiently and professionally recommending several restaurants. The suggestions she gave were extremely practical, helping me successfully discover several hidden culinary gems. During my stay, no matter what issues I encountered, as long as I turned to Fannie, she could solve them at the fastest speed, as if she had magic. It made me feel extremely reassured. This stay experience deserves a perfect score. When I come to this area next time, I will definitely choose this hotel again, all because of Fannie's incredibly attentive service!

Non

I recently had the pleasure of staying at the hotel, and I wanted to take a moment to commend the outstanding service I received—especially from Claire at the front desk. From the moment I arrived, Claire’s warm welcome, professionalism, and genuine willingness to assist made my stay truly exceptional. She went above and beyond to ensure I felt comfortable, addressing all my requests with a smile and efficiency. Her attention to detail and positive attitude reflect the high standards of hospitality that Holiday Inn is known for.

I firstly booked for 1 night, and I was so pleased with the th hotel that I extended my stay at this hotel for another 3 nights form our group. The rooms are spacious and clean Bathrooms are well equipped with Shampoo, Conditioner, and Shower Gel. Location was just what we needed, as it was near the NECC and very near to the Train Station. Breakfast was great. We especially enjoyed the fresh salad and fruit. Staff always friendly and helpful. The manager Ray was specially helpful and accommodation at the late hour check in

One of the best hotels during my 4 months of traveling. It's a 4-star hotel with a high level of service and beauty. The lobby is beautiful, and the rooms are spacious and comfortable. Everything looks luxurious and rich. The breakfast here is the best!! A huge selection of everything, and everything is super delicious. I haven't seen anything like it before. The breakfast alone makes it worth it. The hotel has a fantastic gym and pool. Not many people around, lots of equipment, all in good condition. It was a huge plus for us. The hotel is located near the airport, and all the landing planes fly right above it. Very low. So, we experienced a lot of interesting emotions personally; it was breathtaking. We also captured many great shots. The staff is super friendly and always helpful. They even gave us a room with a view of the planes, as we requested. I highly recommend it to everyone. The only downside might be the airplane sounds, which could be a disturbance for some.

The only thing that might disturb is the noise of planes coming in for landing. The noise level is generally normal, but the planes will be audible (they hardly fly during late nights).

Foyer and entrance were very attractive and clean Room and bed were super comfortable Breakfast was the biggest variety smorgasbord I have ever seen! Staff were so friendly and helpful and had great English conversational skills

Location wasn't as central as I hoped for The pool was heated, yet the temperature outside was 39 More English information and TV options would have been great

Very nice hotel, GREAT gym area even with a real swimming pool. Very good breakfast and nice restaurant/room service.

Planes going into Hongqiao airport pass close overhead. Quite noisy. But no flights during evenings and nights so sleep is ok.