This hotel is one of the best I’ve ever stayed in. Located just outside the terminal, it’s seamlessly connected to the airport by an elevator, so you don’t even need to step outside. The room was incredibly spacious and comfortable, with a large couch and an amazing shower. The staff were extremely helpful, and I appreciated the flexibility of late checkout and 24-hour check-in. The breakfast was fantastic, offering a variety of options, even catering well to European tastes. With all the necessary amenities, I truly loved my stay and would definitely return, especially for the quality of my sleep, the best hotel bed ever.

While it would have been nice to have a microwave in the room, I didn’t actually need it during my stay, so it wasn’t a major issue.

I was thoroughly impressed with my stay at this hotel! The spacious room was a highlight, and I'd say it's one of the best hotels I've had the pleasure of visiting. The buffet breakfast, included with our room booking, was truly exceptional. Every luxury amenity I needed was provided, including a hair dryer, which was a lovely touch. The bed was incredibly comfortable, making it difficult to leave! Although our stay was short, we were able to experience the excellent facilities, and I couldn't be more impressed. Wish we could have stayed longer, but I'd highly recommend this hotel to anyone seeking a luxurious getaway.

Though I had a generally pleasant stay, but there were a couple of minor issues. One suggestion I have is to automatically include breakfast for two guests when booking a room, rather than only covering one guest. On a positive note, the breakfast was affordable and good value for the price. Unfortunately, I did experience a billing issue, being charged twice for the property. I'm currently working with the management to resolve the refund. According to them, the second charge was a deposit that will be returned, but I'm still waiting for the refund to be processed. Fingers crossed it gets sorted out soon.

Staff. Cleanliness. Price. Food. Facilities. Facilities proximity to airport.

I had a complaint all electrical as in lights, tv. All power to room would turn off while I was in room on 4 occasions, I would have to cycle door open for lights & all power to come back on. A maintenance staff member arrived quickly for complaint, the bad new is he said power is on a motion/timer devise & normal. I know this is not normal if I am creating movement in room as I was creating movement in the room. I did not push the issue because it was late in evening & I was ready for soon for my early flight. I did ask that they note the issue for reference for next customer. I feel there was a sensor motion issue.

the hotel is new and literally just outside the airport. 2 mins after immigration. room and bed great

we used the restaurant which wasnt cheap although we expected to pay extra for the location. My meal was really good but my wife didn't like hers. Nothing to do with the hotel but warning to others although there exists a 24hour visa free access into china the bureaucrocy at immigration is ridiculous and organisation a shambles. We got through after 3 hours others we met in the morning gave up and slept on the airport floor

Although many guests mentioned that they couldn't reach the hotel easily, on the contrary, the hotel is very easy to reach by taxi or metro or by plane via Shenzhen airport, just follow the sign that refers to the hotel by its name. The Entire hotel is spotless, and the staff is so helpful, especially Angel she was more than a sister. The breakfast is very good, although most of the Chinese dishes, there are many dishes you will like, besides the egg station, fruits, cheese and pastry, you will like it. the room was spacious, fully equipped with kitchen gadgets for cooking and also there was a dishwasher, microwave, stovetop, and kettle. it will be my first choice for Shenzhen, we don't need more.

- the room was spacious, well-lit and comfortable to stay in. - the hotel is very near the airport. - the toilets were very spacious and provides a wide range of toiletries - the beds were comfortable to sleep. - the hotel breakfast contains a wide variety of food for hotel guests. - the hotel staff were friendly and offered me to extend my checkout as I checked in at 4am after my flight got delayed. - the TV is clear and has a wide variety of channels

- the breakfast time could be extended for travellers who check in past midnight. - the swimming pool operating hours were weird and I couldn't access it using my key card.

The hotel is attached to the arrivals hall accessible by lift from gate 14. This makes it very convenient. The hotel is freshly decorated with high quality fixtures and fittings.

The air con was not as powerful as we would have liked

Fantastic breakfast, friendly staff. As we stayed there before, we were upgraded to a fantastic flat on our second reservation. It was a very nice surprise

We liked everything, but a kitchen would have been very handy as I had a few things to warm up. But I suppose we reserved for 1 night so they didn't expect us to have things to cook or warm up.

The room was very spacious, clean and modern. The location is perfect for a layover, as the hotel can be entered directly from the airport. Also, we got a free late checkout, which was perfect as our flight arrived in the early morning.

Unfortunately the communication with the hotel before our arrival was very difficult. They did not reply on any message on booking nor mail. Only a phone call to China was possible (however, on the phone the late check out was easily proposed).

Amazing staff. Very kind, specially to my 11-months-old son. Wonderful breakfast. Clean room, comfortable bed, excellent location. It’s the second time I stay they and it’s our must-stay place whenever we stop to Shenzhen for transfer flight.

It would be nice if the breakfast time could be extended a little bit. It’s from 6 to 10. 10:30 or 11 would be fantastic.