I once again chose the Crowne Plaza Beijing Hotel, and every time I stayed, I felt the warmth of home. This time, I mainly brought my family to Beijing for medical treatment. Due to the high-quality stay experience last time, I chose it directly for my family without hesitation. After learning about the reason for bringing our family to Beijing, the hotel duty managerEdword Du, considering the patient's needs, upgraded our room type and gave us a fruit platter as a gift to alleviate the family's anxiety caused by medical treatment. This journey was very successful, and we are very grateful for Edword service. Next time we come to Beijing, this will still be our first choice.

If you need an overnight hotel near the airport , it is a good option . We had some time during the day and took a taxi to the city, which wasn’t that faraway .

The hotel offers a shuttle bus from the airport , which is very practical. The hotel gives you some indications to go the bus stop, but it was not easy to find . We tried to ask at the information point at the airport, but even for them it was difficult to explain exactly where it was (language also is a bit of a challenge in China )

It is near the airport but not IN the airport. They provide free transfers but it still took more than 20 minutes. The room was clean and amenities good but because I arrived late and left early I didn’t get to enjoy the amenities.

The check in was too slow maybe because the hotel is big and they have many travelers checking in. I would still recommend it as transfer from the city centre to the airport takes more than an hour and you are also at the mercy of the traffic.

Absolutely fantastic breakfast. Nice large hotel. Free airport transfer (allthough it gave us some issues). No questions asked switch of rooms after we concluded people had smoked in our initial room.

Absolutely unacceptable that we basically blamed for not reservating our airport transfer: we knew there was a shuttle service but not in descriptions and not when checking in it was pointed out to us we needed to book it upfront: 'normally' a shuttle bus simply drives back and forth whenever people with suitcases appear and are in need for a ride. We were asked to book a taxi ourselves which we of course declined and demanded and got a free ride - yet accepted be cramped in one small taxi. Do NOT eat dinner here!! It is tasteless very overpriced mediocre. In strong contrast to the super breakfast we enjoyed the morning after.

- The staff were extremely helpful. They tried their best to speak English to accommodate my needs, and were very polite. I am really grateful for this! - The room was beautiful and clean. - The bed was comfortable and soft and I had a really good time winding down at night. - The hotel is around a 15-min drive from the airport. There are several small malls in the area as well e.g. Euro Plaza.

The airport shuttle was slightly difficult to book. The driver only speaks Chinese so it can be difficult to communicate if you do not speak Chinese. I was also unaware you had to book at least 1 day in advance, this is probably an error on my end as I thought they could pick me up immediately when I called them. The airport shuttle was also run-down. Considering how Didi cost approximately $4 (SGD), I would suggest for travellers to directly take Didi to the hotel instead as it's more convenient.

Beautiful spacious hotel close to airport with a shuttle bus running to and from what is very convenient for a transit stay guests. The room was big and clean with really comfortable bed, nice bathroom with shower & tub, everything was working well, no noises from the street - perfect for relaxation. Hotel has Japanese restaurant, cafe, gym, decent size swimming pool & sauna.

Communication during check in. It would be great if more information about hotel facilities been provided to the guests during the check in. Staff was nice but not pro-actively promoting hotel to ensure guests can get the best experience from the stay

The location, room style/cleanliness and facilities were all excellent, including the great breakfast dining and in-hotel restaurants. What truly made it an awesome experience, were the staff who really tried their best to make the experience special. I especially appreciate the help from Vincent, who went above and beyond to make sure my partner and I had a good time in terms of convenience and services. It’s the best stay I have had in Beijing in the past few years; it’s a hotel I am sure to be returning again in the future.

I quite enjoyed my stay at this hotel. The room was new, spacious and clean; and the location is close to airport and subway, with the latter being in walking distance. The highlight of my stay had undoubtedly been the excellent customer service I received from the staff, particularly Mr Vincent Song whose professionalism and patience both impressed me a great deal and helped me through a challenging situation. It is an easy recommendation to make for those looking for an comfortable and all-in-all excellent stay in Beijing.

It is comfortable stay in connection flight. It is quet and relaxing place. I used sauna that made my rest time much better. Hotel is big and have a nice interior. The staff pay atention to me.

A bit complicated process with booking shuttle bus from airport. As i did not have a rouming in China i could not make a call when i arrive to otder shuttle bus.

Due to my carelessness, I left my backpack in the taxi and I was very anxious. It was the hotel's EdWord that helped me contact and return it. I am very grateful to EdWord and highly appreciate the staff's ability to handle things. Any other issues with the hotel are not a big deal, as the service staff are really good