The room was good, the beds comfortable. The hotel was in the downtown area. Across the road, there were shops and food stalls that stay open until very late. The hotel is connected to a mall called Paragon, and it is walking distance to the subway station. The staff were very helpful but didn't speak English. The gym was huge and had a nice view. Overall, we still had a great experience.

For a 5-star hotel, they should have at least one English-speaking staff, but they didn't. We booked this hotel partly because it had a nice swimming pool. However, it was closed (for winter). Booking.com should inform potential guests about this pool closure policy during winter. There are other hotels we could have chosen had we known about this. For the price of this hotel, Hilton Xiamen should offer free breakfast (especially since their pool was closed), but they didn't.

- Staff was super compassionate and understanding - We had an issue with our room smelling like smoke upon arrival and they assisted us in getting a new room - staff were able to assist us with a late check out - buffet breakfast was good and had a large range of options

- non-smoking room smelt like smoke and as we were travelling with a one year-old, we could not leave her in this environment. Staff were quick to correct this

The reception was warm and welcoming. The room layout is well planned and spacious with rather new furniture and beds. The room is also very clean and it gives you a pleasant feeling. I would want to stay longer but was leaving home on the following day. It’s just 15 minutes to Xiamen Airport, very convenient.

The mattress was unfortunately a bit hard otherwise my stay would have been perfect.

Location, cleanliness.

As this is international brand hotel, English speaking staff must be placed everywhere not only at front desk.. I tried to order through in room dining but was not able to as none of them knew English.. it’s there duty to place English speaking staff at every department.

Good

Deposit amount not received as refund. Hotel said Return to your account. Even month not received the amount.

Comfortable bed, spacious room, excellent service, and delicious breakfast. The hotel is located inside a shopping mall, and walking distance to a food street.

Everything was good

Anthony and Bjorn are Fantastic

The location and food is good，but the room is everage,maybe it is very old building.

The room is old.

Receptionist looks like she is not happy with her work. No smile at all. I don't know what was wrong.

Very nice a variety of delicious food

cant think of anything