The location is good. Just within 5 mins walk to cableway. There are many restaurants just next to the hotel, you can enjoy the local food with various price range. The hotel staff are helpful, I called to hotel info them I have to late check in at 9pm and they were ok. All drink set in the room refrigerator are FREE. There are FREE late supper （congee and mantou bread) at restaurant 21:30-23:00. Breakfast in hotel around CNY43, if your package not included hotel breakfast. I chose to get some local noodles nearby. Last but not least, the WiFi is in good speed. It is stable enough to support me to have a whole day web meeting within my stay.

If I must say some disadvantage point, the room still have smell of smoking by previous customers. But to be honest, it happened in most of the hotels in China which are not 5 stars hotel. Hotel have notice of smoke free but most people just ignore it. If you really cannot accept the smell, just ask hotel staff to rearrange another available room. They can help.

The breakfast was okay. A lot of variety and the quality was solid. There was a noodle stand offering hot noodle soup which was quite good. I got a suite so it was roomy. The location is great facing the cable car station and with a lot of restaurants around the hotel.

There was no air-con in the room and the central air-con was not on. Fortunately I stay there in March when the night temperature was lower but I still had to open the window to cool down the room. With opened window and opened curtain you get to see the sun very early which affected my sleep. I complained to the front desk but nothing happened. This will be a deal breaker for me in the summer as I would never be sure whether the central air-con will be working or not.

Excellent location for Tianmen mountain. The room is nicer than standard Ibis in Europe and the price is very affordable.

Westerners should know most of the fast food western restaurant are in the city centre which is across the bridge. The only western food near this hotel is a McDonalds across the road.

Conveniently located just a walk from the Tianmen cable car terminal. The room was spotless, comfortable and practical, surprisingly full of convenience items like USB outlets, toiletries. Breakfast buffet was another surprise: although aimed at mainland Chinese visitors, there were ample international choices. Complimentary baggage storage for up to 12 hours after checkout meant that I could go exploring with my luggage securely held.

The elevators seemed a bit slow, and definitely weren’t up to the same standard of repair and cleanliness as the rest of the hotel.

It’s one of the best hotels we have ever stayed in: everything is of the highest standards possible. The design of the room and furniture deserves an international award. The breakfast is amazing. The reception staff are very attentive and helpful. The location is perfect too. We will come again on 24. February

Perfect place to stay for visiting Tianmen Mountains and the Heaven Gate. Walking distance to the Ticket Office, 20 minutes with DiDi from the airport, lots of traditional restaurants nearby. Large and comfortable room, clear bathroom, diversified breakfast. Really recommended.

Perfect location to explore the Tianmen mountain a the cableway station is literally 5 mins walk from the hotel entrance. Very new, clean and well-maintained hotel. Special mention to the front counter staff on our check in day who patiently helped us sort out payment issue! Lovely library at the lobby.

Occasional smell of smoke, not sure if the hotel is entirely smoke-free.

Great location, 5 mins walk away to the Tianmen mountain starting point in Zhangjiajie. Lovely big room that had absolutely everything we needed and at a great value for money. Highly recommend if staying in Zhangjiajie.

The location of the hotel is the best, walk only 5 mins to the cable station to go to Tien Men Shan Mountain. The room is super excellent, big and clean, good design, sound proof, great bed, two big pillows.

Sadly to say, the smell of cigarette from the air con or from other rooms (some how too difficult to control - we understood so we didn't complain)

Nice location. Room was clean. Friendly staff. Extra amenities in the room.

The bathrobes which are individually wrapped are NOT FREE despite being told “everything in the room is free” eg drinks etc. The notice is in Chinese “You must pay to take home”, so English speakers may not realise.