This hotel exceeded my expectations in every sense. Location is very great, just off the highway and near the Armenia airport. The grounds are beautifully kept, and the "sendero" walking path is magical. The pool and jacuzzi were perfect and restaurant food was delicious. This is a must visit hotel if you're in the area. One of the staff picked fruit from their trees for a family member at 10pm because they knew she might want some. Simply fantastic service.

The only area of improvement was the high humidity in our room. I don't know if it may have been because we didn't work the A/C correctly, but it made of a bit of a humid room. The bathroom could also use some additional ventilation to prevent high humidity. Really a minor minor nit.

The facilities, staff, service, location were all excellent and well above what would be considered the norm for that part of Colombia. Wash clothes, hair dryers, air conditioning and hair conditioner were all provided, which is much more than I would normally expect at a hotel at this location. All services were provided by a very caring staff. The hotel itself was beautifully decorated and very clean. My friends were able to come and visit me and order food (the food was quite good) and drink from the hotel restaurant and bar. Unfortunately, one of my friends had suffered an injury on a previous excursion and had to be taken to the ER. The staff was very helpful and professional in assisting her. When she came back to the hotel later in the day, they were very kind and helpful. Great location, close to the bus stop. I would choose this hotel over the higher-end corporate hotels any time.

I honestly can say that there was really nothing that was lacking. My friends and I rented four rooms and we were all very satisfied with the service that we received.

Nestled in the heart of breathtaking natural beauty, Cannatel Luxury Hotel offers a truly unique experience for those seeking a comfortable and tranquil getaway. The lush greenery and tranquil environment are perfect for guests looking to reconnect with nature. From the moment we arrived, the warmth and friendliness of the staff were immediately noticeable, setting the tone for a stay defined by exceptional hospitality. They truly go above and beyond, making guests feel valued and pampered throughout their stay. We were celebrating my father's 78th birthday and couldn't have chosen a better place to stay. Traditional breakfast is included. A ride on a TukTuk is a must for a quick ride from Armenia Airport to the hotel. Thanks, David, Alex, Luisa, Zully, Carolina, Valentina, Kevin, Ivan, and other staff members. You all really made us feel like family. We hope to see you again in the near future.

This is a brand new hotel, for what you get its great. However, it is missing some of the items they are describing. There is no spa, and not fitness facility that is stated on their website.

Restaurant staff could use some additional training. For example, they would bring one set of silverware, yet we are a family of 4. They are working out the kinks.

David and his staff are amazing! What we enjoyed the most about this experience was the level of detail they put into creating a tailored experience for each guest. Their facilities are really nice. The bamboo forest is a great place to work, meditate, and relax.

Great experience!! A lot of personal details for you to feel comfortable and directly to your name. Costumer service, restaurant and facilities are top for a boutique hotel

The hotel has a beautiful looks with an amazing and sporting staff.

If there is any, maybe the road to the hotel. It is a bit bumpy and not clearly indicated from the main road.

Everything!!! Beautiful surroundings, very clean, friendly staff, great Chef, breakfast is very good! Would highly recommend!!!

Hotel is off the beaten path. Very quiet and relaxing. Beautiful plants and flowers surround the property. Has the feeling of a spq

It’s a beautiful place!!

In the bathroom something smells bad. By the way, it was a great time.