"Very good facility—clean, comfortable, and well-maintained. The hotel is well located in the city center, offering convenience for business or leisure. The service level is excellent, with friendly and professional staff. Breakfast was enjoyable, though later in the morning, the buffet was not always replenished. While the hotel itself is well-kept, the immediate surrounding area is in poor condition, which slightly affects the overall experience."

This marked my third stay at your great hotel, and I keep coming back for several reasons: Cleanliness: The cleanliness of the rooms has consistently exceeded my expectations. It's evident that your housekeeping team takes great pride in maintaining a high standard of cleanliness and comfort. Staff: I am always impressed by the helpful and welcoming nature of your staff. From the front desk to the housekeeping team, everyone consistently goes above and beyond to ensure a positive guest experience. Optimal City Location: The hotel's location is truly optimal. Everything I need is close by, and the fact that the area feels safe adds to the overall appeal. It's a key reason I choose your hotel for my stays in the city.

While my stay was overall enjoyable, there were a couple of aspects I wanted to highlight: Noise on Lower Floors: On Friday nights, if you are on the lower floors, you might hear a bit of noise. However, it's worth noting that the lively atmosphere created a good vibe overall. Swimming Pool Experience: This time around, I observed that the swimming pool had a slightly unusual taste. It's possible that there was a change in the cleaning product used, and I wanted to bring it to your attention. Areas for Improvement:

The breakfast is too plain and repetitive. Rice is on the menu majority of the days. The breakfast quality should be improved upon to reflect the pay and the hotel’s grade.

90% of the towels are old and worn out and they are not fit to be used in a supposed 5 stars hotel. The service is too ordinary.

I recently had the pleasure of returning to Hotel Memling for a second stay, two years after my initial visit, and I must say, it was just as fantastic as I remembered. From the moment I arrived, I was reminded of why this hotel is a top choice for me. The highlight of my stay was undoubtedly the pool. The pool area is an oasis of relaxation, offering a perfect escape from the hustle and bustle of the city. Whether it was lounging by the poolside or taking a refreshing swim, the experience was both rejuvenating and tranquil. The staff at Hotel Memling continued to impress me with their exceptional service. Just like during my first visit, they were nothing short of perfect—attentive, friendly, and always ready to help. Their dedication to ensuring guests have a comfortable and enjoyable stay is truly commendable. One of the standout moments of this trip was the restaurant's thoughtful gesture. Knowing that I had an early check-out at 5 am, the restaurant offered me an early breakfast box. This unexpected touch demonstrated the hotel's commitment to going above and beyond to meet their guests' needs. My return to Hotel Memling was a reminder of the consistent quality and care that this establishment provides. The ambiance, the staff, and the attention to detail all contribute to an exceptional stay that's truly worth revisiting. I'm already looking forward to my next stay at Hotel Memling. Thank you to the entire team for making my stay a memorable one.

I couldn't find anything to dislike about my experience at Hotel Memling. Every aspect, from the pool to the staff's exceptional service, and even the thoughtful early breakfast box, exceeded my expectations. It was a truly flawless stay.

Memling is a great hotel with a friendly staff who can manage a bit of English. Their protocol for airport transfers worked well. Rooms are spacious but not much of vegetarian options in the hotel. The staff helped me with Taxis to various tourist spots and it was a fab trip

More vegetarian options in the menu. A better gym and a few more English speaking staff

The environment was great, secure, and has good customer service. The pool and restaurant were very amazing.

Nothing

Have been staying here whenever I am in Kinshasa for business. My stay has always been enjoyable and since last some of the rooms have been renovated making my stay more pleasant.

The poolside menu remains the same.

The rooms were good and the staff at reception were very helpful.

The food ordered at the poolside took a long time. In addition, the smoking at the poolside can be quite too much.

The location is good with ATM Machines and friendly staff. The rooms are clean and breakfast is super! Also the hotel is very helpful when you need their service within and outside the hotel.

The hotel take time to check in you into the room if you do not pay before or on arrival your room expenses.

access to town centre

things need to improve to be considered 5* hotel. for instance, there was only one iron in the whole hotel and it took time for me to iron my clothes