This has been my third time staying at this hotel because I enjoy the location and the staff is friendly and helpful. Milton let me use his iFood app so I could order some food because I don’t have a CPF.

At breakfast I wish they would pay attention and do a better job at replacing things that run out instead of having people wait for things to be replaced like cups, silverware, napkins, etc. Also sometimes the scrambled eggs are cold.

Room kept neat and clean at all times Overall, Personnel very profissional and they really know how to do their job. Room ladies they polite and friendly, in particular, Ms. Miliane. Mr. Guilherme at the Restaurant, a well mannered gentleman. That was such a tender welcoming and farewell.

Have more clothing irons available for guests so they don't have to wait long to use them.

Great hotel - so clean and comfortable. The only reason I've not given it 10 out of 10 is the ferocious aircon - our room was arctic when we arrived and I was a bit too chilly despite turning it off for the night. Also the swimming pool.is the size of a bathtub Haha! And heated - so hard to cool off. Otherwise the staff are lovely, they give you a very good breakfast and the place is spotlessly clean.

Nice infrastructure

It was not the hotel’s full fault, but there was a major black out in São Paulo, and the generator at hotel didn’t seem to work 100%. The apartment hall was extremely dark and no emergency light neer or in the rooms. Room 409. Another problem was during breakfast, the coffe and milk container would only be enough for a few guests at a time, due to the small sized recepient, taking a while to be replaced. For a four star hotel that is not acceptable.

Friendly staff, clean room, nice location

There was no electric kettle with selection of tea and instant coffee, no clothes iron in the room and no complimentary water as well, which should be the basics of a hotel of this standard.

I had an accident where I hurt my nose and the staff couldn't have been more helpful. Was so impressed by the service they are a delight the rooms were sparkling clean and everything was so comfortable. A joy to be there.

Breakfast was awesome and the service started very early in the morning, perfect for our need.

Room temperature at arrival. Suggest switching on the air conditioning before passengers arrival.

The room was very comfortable and the breakfast was really worth it.

In my opinion, it is time for a reform in the room 702 as there's few things not functioning perfectly and/or getting old.

Staff friendly and polite

The staff was very friendly and cooperative location is good too close to the mall and many good restaurants.

Lobby area isn’t big enough or catchy. The first impression of the property makes you think it was a wrong decision.