Staff were very friendly, food was excellent. We enjoyed the wildlife tour.

The bathroom needs a good scrubbing and the shower curtain smelled of mildew. The bathroom lighting was inadequate. It was dull and not suitable for applying makeup etc.

Food was good fries need some work looked old or grease was old hard and black. Room was nice coffee machine needs replace dungy looking , would have been nice to have a alarm clock even to see the time at night

See under like

The hotel is not fancy but clean and very acceptable . The restaurant was probably the best part - had dinner and breakfast. Food and service was excellent.

Scenery

Very thin walls could hear everything in the rooms. The cost for breakfast was way too expensive.

Rustic, close to airport. It would have been nice to enjoy the wildlife tour (3 pm daily) but I arrived too late in the evening and had to fly out early morning. Looks like a nice place for a romantic or girls getaway not for people just needing a place to sleep for the night. It would have at least been nice to soak in a hot tub for a half hour but told I would have to purchase a spa package. Bartender and servers in the restaurant were exceptional. Very friendly and helpful. Food was good. No complaints about the restaurant.

Person at front desk was rude and unfriendly. Not a good first impression. No elevator which was not explained when I booked. I had three large pieces of luggage and was told I had to carry them up the stairs myself. Fortunately, the owner walked in while I was struggling up the stairs and carried them to my room for me (very friendly and courteous man). Not a great value when you consider you just get the basics. No pool or hot tub, unless you pay extra for spa services- which is not advertised as an extra cost. Website is very misleading in my opinion.

We were checking in on Sunday. Asked for an early check in and not received an answer. Also they didn’t tell us the spa was closed at 6:00 pm on Sunday. We paid to stay there for the spa otherwise other hotels in the area were as nice but way cheaper .

Location and quietness

Out dated.

Location and feeding the animals and the wolves the grounds were lovely

To much noise from other guests late at night

N/A

That Book.com DID NOT book our accommodations as arranged, and when we arrived to find we had no reservations!

Very friendly staff, all provided great service. The animals were enjoyable.

The property is rather neglected. Overflowing toilets that don’t flush in the public washroom, showers that don’t drain. Holes in the bathroom walls. The restaurant food is not even close to as good as it was last year. Alot of money has been spent on the wolf cabins but simple things like toilet seats that aren’t peeling, toilets that flush, minor repairs made, and cleaning up old and no longer used or functioning items around the property would go a long way to maintaining the “luxury” experience gor all your guests that your marketing attempts to convey. The restaurant food did not live up to our experience last year.