There was a pretty big variety of food for breakfast. Fruits were fresh and sweet! And there was plenty to choose from; if you preferred a more Chinese breakfast there were those options too. The staff were friendly and helpful. And as any of you who have stayed in a DoubleTree hotel before may know, the cookies given at the reception when you check-in were absolutely delightful as always. I've been dreaming about the cookies and I think I'm going to have to find a recipe for it....

Admittedly the location isn't the best; if you're looking for local options for food nearby there are no walkable paths. However, if you're able to get DiDi working, you can get to a few major shopping locations or nearby districts for food in a matter of a few minutes.

Nice hotel, good location. Metro station is about 600m away. There are a couple of electronics stores around the corner and a McDonalds about 750m away. Breakfast was OK, not great but OK. Staff is very friendly. Some have very limited english knowledge but they find a way to help you. Rooms are very nice and comfortable. They offer a window that opens, nice for airing out the room. All is very clean. And the beds and pillows are excellent.

Carpets need to be replaced as soon as possible. They look pretty worn out. Lunch and dinner menus are very, very limited.

We are thankful to the check in staff Jessie. She has been so friendly and helpful. My kid even said he wants to come back to stay in this hotel. The staffs is sincere and with big smile on their face. Hotel room is big compare to regular room in Shenzhen. It is new furnished and nice design.

None

The gym, the welcome drinks, the interior design and room cleanliness are all exceptional; and we love the hospitality of all the staff especially Ryan at the reception who offered us upgrade as Honors Gold member and the team also pre-arranged complimentary breakfast for us as gold member. The sculptures at the lobby are also delightful. We enjoyed our stay here a lot, will definitely revisit

The toilet in the room seems clogged or the flush not working too well; otherwise all are perfect

the hotel is excellent. Our room was well equipped. There was a park opposite to the hotel as well as great walking area full of small flower and garden shops. Breakfast was excellent. Staff was super friendly

i wish they would have had the washing machine program in English. I had to ask help to figure out the programs

Great location in Nanshan, in the Western part of Shenzhen between beautiful parks and an ancient towns like Nantou as well as a dutch stile village with many gardening and flower shops and charming cafes. Very tasty and extensive breakfast buffet.

Location in Google maps is wrong and resulted in a bit search by the taxi driver.

The free cookie they give you when you arrive was amazing. The infinity pool was excellent. The staff are very helpful. Some of them have only basic English but this doesn't stop them trying their best to help. The rooms are very large and impressive.

No wine available by the glass in the restaurant. But maybe this is normal in China.

Amazing staff. One rainy day we needed to pop out to a shop so a member of their staff offered me her personal umbrella. I find that so kind. It's something I would not generally expect from a large hotel.

The staff have been very helpful. Specially the front office lady Ms Violet who was very helpful in getting local information for us on tennis courts availanle for play, bookstores for children, shows and theatre performances. The breakfast spread was good with many healthy choices

Had a room with a washing machine was a nice feature. Some staff spoke basic English (ma h hotels in China don’t)

Breakfast wasn’t that appealing, coffee wasn’t nice and the juice was artificial