Exceptional stay, the hotel offers a great central location in a quiet square with lovely views on the beautiful hotel facade and the stunning surroundings especially from the balcony. Staff was extremely thoughtful and kind, always very attentive to our requests for a Birthday. Room was spacious, clean, well organised and the balcony was a great highlight. The swimming pool and lounge area was very cosy and a great way to spend time relaxing outside Overall, the hotel facilities were very nice including the restaurant and the decoration was outstanding

Loved most things, Two points I wish to make, There is no parking facility and they charge 17 euros to park inside the hotel basement. Breakfast was 17 euros each which was average. But apart from that it was a lovely room, such more than all the motorway hotels for less money and worth the extra

I arrived at 1200pm and left the next morning at 7.30, I’m not sure they had to charge me for parking.

This hotel was one of the best stays we had in Provence. The staff was outstanding and helped us in every way. They were very welcoming and always gave us their time to explain certain things and help us with directions to sights, restaurants and even the laundry mat. We were staying at this hotel to begin a cycling trip. The staff helped us understand some of the roads, and helped us find wonderful restaurants and our way around town. The staff went out of their way on numerous occasions for us, therefore, we extended our stay for a few more nights. We requested a quiet room and they delivered! We slept so well in the comfortable beds with perfect pillows and all the amenities you would need. The room was very spacious. The location is right in the centre of town close to all of the restaurants and short walk to the amphitheater. This hotel has a lovely pool, and hot tubs to lounge around. The front foyer has a lovely patio out front for a drink at the end of the day! I don’t think we have ever had such a wonderful reception from staff who are caring and will do their utmost to meet any request. Truly exceptional staff! Thank you to your wonderful team. We will be back!! :)

Everything was perfect.

Fantastic central location in this beautiful and historic city centre. Although the hotel parking was full, which they warned us of in advance, they operate an excellent system whereby you can unload in the little square outside the hotel, then they direct you to one of the many public car parks within a very short distance. Lovely room with access to a balcony at the front of the hotel. Great shower and lovely Occitane products. Lovely, smiley reception staff.

We may have been tardy in getting down to breakfast - just after 9am for a service that stops at 10am. I had to request cutlery as there was none on the table and was informed there was sugar on our table, which there wasn’t. The plastic handle of the toaster came away in my hand - it was a small domestic model almost hidden by the coffee machine, and unsuitable for heavy use. The girl attending muttered something about ‘they’d tried to mend it’. Chuck it out and replace it with something more suitable before someone gets hurt! Wasps were climbing over the open jam pots, which I flipped shut. Not a great choice of buffet and the breakfast service appears to suffer from a lack of attentive staff.

Superb, efficient and friendly staff with good English and patient with my French! Secure, undercover garage (although not for a very wide or long car due to access alleyway) nearby. Central location for city walking and quiet pool. Nice bar with inside or outside tables. Excellent breakfast. Coffee, tea and kettle in room, a real treat in France!

Nothing! All was lovely for this type of old, city centre hotel.

Very nice room indeed. We were a little worried that it was on the ground floor looking out on to a public passage but it was quiet and shaded from the sun, and the air on was a huge bonus on the hottest night of the year to date. We appreciated the small swimming pool to cool off after a visit to the Roman theatre which is very close. The staff could not have been more helpful and welcoming- they are a fantastic team. Nice breakfast buffet, and well placed for local restaurants. Parking was essential and a member of staff kindly escorted us to the garage as it’s at a short distance.

The outside door to our room is alarmed and it kept going off, perhaps because of something we did to trigger it but we couldn’t see what we were doing wrong. Perhaps some clearer explanation could have avoided this.

We received a very warm welcome from the receptionist on arrival who was able to clearly explain the directions for the parking. The room was spacious and comfortable and in a delightful position overlooking the pool. A very comfortable bed made for an excellent night’s sleep. Breakfast in the morning was very good and it was lovely to be able to sit outside and enjoy the views. Thank you also for the opportunity to leave our car after departure so that we could explore Orange a little more before leaving. Would highly recommend this hotel and we will certainly be returning.

Nothing.

Excellent initial welcome from the staff who helped us with our luggage. The parking although tight was private and secure. The area around the hotel was very pretty. The room was huge with an excellent bed and shower room. Occitane products were a bonus. Evening meal was enjoyable. Breakfast varied and good quality with eggs and bacon.

Not much.

Excellent WiFi in the room, as expected. I mention this as a two night stay in another hotel was cut short because of no WiFi in room. The location was very central and the room very clean and spacious. It had a small balcony over looking the front court yard. Very nice. Parking was available but only a few spaces and they were taken. Free parking was available a short distance from the hotel, which we used. This hotel had a good sized Spa area but we did not use it. Breakfast was ok , very nice room and when better weather opened out to the front court yard.

Hot food , the scrambled eggs did not look edible but there were lots of other things to eat at breakfast. Staff , one person at reception was very frosty and spoilt the impression of what is a very nice hotel.

Fantastic bed! Super comfortable, large, and firmer pillows than anywhere else I stayed in France! Very large rooms with spacious bathrooms and loved the l'occitane products. Staff were all very friendly and helpful. Early check-in was great as it was 41° and the aircon and pool saved the day. Wish I could have stayed 2 nights

Limited on dining options as I'm vegan and gluten free but there's a Carrefour a short walk away with a few organic snack options (and cheap, nice wine of course)