the hotel is located directly at the promenade, walking distance from literally everything. the staff was friendly and attentive. one of the biggest and comfiest beds i’ve slept in in a while! the facilities in general where clean, modern and tasteful! very pleased!

the hotel is parted into three houses, with one of them (the one we stayed in) being like a 3-5 minute walk away from the others. not the most pleasant, considering the current weather, having to run to the spa in the rain. but it’s noted when booking and definitely privileged problems, that didn’t impair our stay at all!

Alles super! It’s a nice place to stay for family. We loved the pool and the sauna. We felt so comfortable . We wish to stay more days next time. And oh! The staff are so nice.

I hope the swimming pool will be warmer next time😉

all good except WLAN

no WLAN in my room, had to use working space at reception

Everything is as it should be. The location is fantastic, apartment well furnished and perfectly clean and the staff is very friendly and helpful (especially staff at Wolkenlos restaurant).

It would have been better if the parking was free of charge.

Restaurant orangerie fantastic Spa clean and good Friendly and professional staff Location and in front of the sea Ample room

Restaurant Wolkenloss Considering the coronavirus related restrictions that apply for the use of the spa, we try to book it well in advance. However -perhaps due to an occasional issue- we only got a time slot in the second day. Rooms a bit noisy

Nice house (the separate two level abode), all brand new, chic, modern, immaculately clean, great beds, a short hop to the beach. Breakfast next door with such lovely b/f ladies. Reception staff happy efficient bunch, switched on and fast. Liked it so much….

As usual in German Bäder the Kurtaxe being applied and paid post stay with an extra on site payment effort. Easier to include it in the rate, itemize it on the bill and on you go. I am sure it is not the hotel’s choice.

Juliana Schmidt was very helpful!

The man/lady I spoke to Saturday afternoon, this person wouldn’t give me her/his name.. I called regarding the shirt I forgot!

The attitude towards customers

Very nice location directly at the seaside. Nice breakfast with also vegan/allergic food options. Beautiful furniture, overall friedly staff, nice litte gym and spa area.

Room was quite dark and the only window in the bathroom could only be opened by climbing on the bath tube. No air conditioning in the room (which is no problem for me but what had annoyed our room neighbours as they told us). But what ennoyed me the most is: I was asked to transfer 6.99 EUR to the hotel for a forgotten small charging cable to be forwarded to my home address. I was told that they only do insured dispatch, although I had assured them that an uninsured dispatch for 1.60 EUR would be fine for me as well. And this after having spent quite some money at a high-priced hotel...

Apartman was very spacious, clean and nicely furnitured. Breakfast was at very decent level. Locality is also very good, close to sea and main street. We had no internet access during the whole stay, nor wifi or phone signal.

They were unable to fix the internet issue. I complained every day, they keep promising to solve it but nothing happened. So i spoke directly to manager at day three. It turned out they knew about the issue in the room but do nothing about it and i was explained i should rather spend my time outside of the room. This was just so rude. I choose the hotel also fbecause of the feature of wifi access at the room as i had to work during the nights. All in all, the time i invest to this complaint and the feedback and behaviour i got back just ruined my while experience. I never faced such a arogant manager in hotel services.