The property is beautiful. A mix of seclusion and proximity to great stores and food. It’s located off a highway so you don’t have the hustle and bustle of people outside, but there’s a mall right across the street you could walk to if you wanted. I’d recommend using Bolt. The staff are absolutely exceptional! They are far superior to anywhere I have stayed abroad before. They are kind, welcoming, and go above and beyond for every need. Adena was so gracious she even spent a short time getting to know me and helped me source something I had come specifically to Kumasi to find! She saved me so much time and was the catalyst for my success in this endeavor. She is the best. The food there was so good as well! I had room service and it was worth every cédi. It was so good and generous portions. The breakfast as well was brought to the room and has everything you could want. This place has no drawbacks. Even the construction going on to expand the hotel and make a restaurant was not a bother or noisy at all. The hotel is guarded well with large fences, and armed guards. It’s a magnificent place to lodge. I will return! 10/10! Oh and they have elevators!!!! So easy to check in.

It was 10/10

Everything from the warm reception to the beautiful accommodation. We were treated with 5-star service.

Building works were going on so no pool was available. The gym needed air conditioning. I was told it'll be added but building works had slowed them down

Ms. Sarah, the General Mamager was exceptional. She went over and beyond to ensure that our stay was comfortable. We had an unforgettable experience due to her top-notch hospital. From the front desk staff to the shuttle driver, we had a WOW experience.

Nothing. Exceptional all around.

The suite was amazing. Great design and amenities.

The customer service was outstanding. I truly appreciated the team’s warmth and support.

Very helpful and attentive staff, modern and spacious rooms with seating areas, large and comfortable beds, secure parking and a very efficient online breakfast booking form.

it was perfect

the Bed

Very modern. Clean.

Everything was fine.

the rooms have a good amount of space. My room had a bedroom and a separate room with a sofa and a kitchen. The location is walking distance from the mall which is convenient as there is a grocery store there. The staff are very friendly and welcoming. Having a pool is great as it is quite hot in Ghana and it was nice to be able to cool off and sit outside. Breakfast delivery was prompt and accurate.

The beds have down comforters. This just does not make sense for the climate. The air conditioner in the bedroom did not work very well but really it would have been fine if they had just put an appropriately weighted blanket on the bed. The wifi is sun-par. If you are on a business trip and trying to work, I think it would be difficult. The wifi only worked in the living room area, it did not extend to the bedroom. I asked about this and was told that it should extend to the bedroom and that it would be checked out- to my knowledge it never was. Also, their system makes you sign in constantly and the password is only good for a day or two. My laptop would generally stay logged in until I disconnected but my phone dropped the wifi every two minutes. This hotel is advertised as having a full kitchen with dishes and cookware. There were dishes when I arrived but I had to ask for the cookware. I had to ask three times before I finally received a pot and a spoon. When I arrived I noticed that the pool was quite dirty and had algae growing in it. I reports this to the manager on a Monday, the pool was not cleaned until Friday. The staff is very friendly but not terribly effective.The location is convenient during the day, but I learned from a local that walking under the overpass to get to the mall was dangerous at night as there were muggings. This was unfortunate as I had selected that location specifically so that I could walk to the mall/restaurants in the evening.

Not much choice for vegans unfortunately. We did not order diner there for the same reason. The pool was not operational during our stay.

You could have more vegan options.

It was quiet and clean and internet was very fast. The staff are very friendly and very responsive. I loved the super firm bed and the nice front room. Great stuff in the bathroom including toothbrush

There is no restaurant, no gardens, no lounge area. Every meal was room service only. No desk for work, no sockets in the front room, so I had to work in the bedroom, Bedroom was rather small