The food in the restaurant was excellent

Air conditioning system in room not working

The location is absolutely fantastic! Food/Restaurant is fabulous with a view to die for! Wellness is great bit tired in places and not sure about the 'towel' provided. Bar and restaurant team was great. Reception might need a bit more smiley faces :-) Overall a good experience.

Reception team could have done more (smile or as how the stay was/going)

Great view of the lake

They didn't know much English, and couldn't explain about the hotel facilities

The location

The price, shower didn’t stay up, no water in the minibar, having to ask for WiFi code, breakfast was sparse and staff sat around on tables talking, rather than stocking up low items. Joke! One of the worse places I have stayed and that’s during 11 years travelling for work.

Nothing

The staff was very rude and didn’t speak English. when we arrived, the woman in the reception gave us a paper to fill in and left. She left us there for a long time. Then we were given a small room which smelled like a toilet. We asked for another room and were required to pay for the ”upgrade”. We were only given one set of towels (for one person) and upon requesting another towel, my husband tried in English and German, and the man in the reception said he only speaks Hungarian. Then I went with a towel to show the man in the reception that we need a towel and he still refused to understand even though i am showing him a towel and asking for one more. We booked the hotel first and foremost because of the panoramic Finn sauna and upon arriving they tell us it is only open in november to february. We felt very disapponted and ripped off. The hotel doesnt provide bath robes nor extra towels or any soaps in the hotel room etc. The half board means that you have to try to tell non-english speaking staff what you want to eat trough a plexi glass and not even water is included in the half board. The reception provides no information upon arrival, eg. check out times etc. When i went in the morning to ask what time check out is, the lady in the reception said rudely that it says on the card you get when you get the keys, which is not true. All and all a very unpleasant stay and i cannot recommend it.