Lovely ambiece and good location.. walkable to Mall road. The amenities are good, the food is delicious (I sampled breakfast once), and the staff is very congenial. I would like to make a special mention of Shweta, who attended to my requests of water, or toiletries very promptly and always with a smile!

Food is a bit overpriced. They can consider having some simpler options/snacks at more attractive prices.

The Hotel location was far better than we expected. It was walking distance from Mall Road. The view from our balcony was Chef's kiss. You could see the Toy Train running as well. Would recommend 10/10.

There was a problem with the key not working, which the staff helped resolve promptly.

Overall this was an amazing stay. I'll break down the highlights Location and Hotel Itself; Located up the hill a bit from the downtown this space is still an easy walk to the Mall, but allows you to get out of the hub bub. Additionally it's nice and close to the peace pagoda which was a great way to start the morning. The hotel leans heavily into the mountain lodge theme with lots of exposed wood paneling and dark stained wood furniture, which for me is a win. The hotel itself has a comfortable austerity about the entirety that was a nice break after some more gaudy locations. Staff: Staff was beyond amazing at this property. The manager Reshma took care of everything we needed and even the things we didn't know we needed. They handled getting laundry done on short order, helped us find an authentic local tea experience, arranged a day tour, and many other small items. They were courteous and attentive without seeming over the top or smothering. Really made the stay Room: Room was spacious and comfortable. It was a bit dated and the location of our specific room as fairly close to the dining area which meant we had a bit more noise at night, but nothing that bad. The view from the room was fantastic! The bathroom was a large wet bath, meaning the shower was no contained in the space. This led to it being a bit wet at times, but everything worked well and the water was nice and hot. Food: Breakfast was tasty with plenty of choices for indian food, and a few continental items as well. The dinner menu was solid as well, everything we ordered was tasty and well priced.

Nothing negative that was really significant. They do require you to leave the key at the desk during the day if you'd like your room cleaned, so that might not be amazing for some people and some outlets were a little picky with our adaptors but there were enough that it wasn't a big issue.

The view was breathtaking, the food was good, all the equipments worked properly, the room was comfortable and spacious

There was no lobby or a lounge area, no swimming pool, there weren’t much of recreational activities

Staff promptness

Family room. It was not prepared well before check-in. After intimation, staff made all the efforts to make it good. Family room facilities were not good. Mattress was not comfortable.

All staffs are very friendly and good behavior 👌

Some of the fecility was not as per expectation . Need to focus on providing good facility so one can feel value for money .

The view of Kanchenjungha and Darjeeling from the room was amazing and breathtaking. The staffs at the hotel were very cooperative and helpful. The rooms were spacious and well maintained and designed. It was perfect for a family trip with elderly and kids.

The rooms at Summit Hermon Darjeeling are spacious, clean, and offer breathtaking views – truly a cozy retreat! The staff's exceptional service made our stay unforgettable.

great views and convenient location. walking distance to main area but safely away from the noise and chaos

some staff members were a bit rude during our check in and initial arrival. however, the night/early morning staff member (I do not remember his name) was incredibly kind and helpful! he alone redeemed our experience.

Top-Notch Service & Warm Hospitality! The staff went above and beyond to make us feel welcome, always ready to assist with a smile—felt like a home away from home!