After reading the earlier reviews I was a little sceptical on booking the Radisson. Hence writing an extensive review. I must admit, didn’t expect great things, although being one of only 3 five star hotels in the city so choices are scare. All basic facilities were top notch. Clean and tidy room, excellent breakfast spread (head by Mavi who is amazing) and both the pool and spa has some superb people working there Sushila and Nisa are thoroughly knowledgable. Room service although I ordered not at busy times was speedy and prompt. Particularly impressed by the professionalism of Ajit and Sagar at ‘India Oye’ restaurant which serves authentic tasty Indian cuisine. I would definitely say this is an 8.5 ratings property and for sure not a 7.8 as it is shown now. Last but not least Vinay at reception is a complete champ, kind and friendly.

Staff with jackets aka ‘managers’ are a little complacent and not so welcoming.

Everything is there in the room. Every facility and amenity required. Gym was amazing, spa was great. Quality of food was excellent.

The fridge was empty. the minibar that is, u would expect some juices and drinks to be kept in the minibar. Or snacks. It wasnt there. Second thing, the inform dining never answered their phone, u always had to call the reception and request them to connect or ask for call back. That was disappointing, and everything was delivered in 40 mins.

On the Highway, away from the terrible disorganised chaos of Indore traffic. But a little difficult to get to, since you have to get onto the service road next to the Highway, and navigating to that was a real problem - road construction, etc. Google Maps needs to get it better done. Good hotel - and wanted to state they were able to track down and return a handbag which we had left behind in the reception - very prompt and helpful here, the staff......

Neat clean hygienic friendly and great location

Two instances when I wanted to order eggless cake for my wife’s birthday but got no feedback. Then I ordered through Zomato, but here due to some miscommunication at Main Gate Security, order was not allowed to be delivered at the Security Check gate where it is normally delivered. Nobody took responsibility and blamed Zomato. If Zomato delivery boy refused to enter hotel, Security should gave communicated it to me, which even was not done. Total experience was a bit of let down by otherwise great experience at hotel. Need to buckle up.

I always felt safe and happy to see people working at the front door. All were very smiley and eager to help. When checking in, I met a pleasant and professional manager, Mr. Bhargav. He made things super easy while we were staying. The breakfast buffet had good varieties, mix of western and Indian. I tried out all the restaurants in the hotel, and all were more than satisfactory with excellent services. There are also a good sized pool and well equiped gym. Here, people are the gem. When missing a T-shirts from the room, they managed to find it from the hotel laundry as it was mixed with old bedsheets. In the case of similar situation, most hotels usually blame the customers. Not in Radisson Indore, they are willing to fixed the problem promptly.

The reception is a big space and well designed. However, there just aren't enough sittings. The Business Double room was good size, but the bathroom could be upgraded as some parts were falling apart.

"Hey there! I just wanted to say that my experience at your hotel was excellent! The service, facilities, and overall atmosphere were top-notch. Thank you for providing such a wonderful stay!" “I just wanted to give a shoutout to Manoj and Pankaj for their exceptional help with the valet parking & some other helps. Their assistance was truly outstanding and made my experience even better. Thank you both for your excellent service!"

Sometime its taking order late!

Location is Good but slightly out side the city. Near to Khajrana Lord Ganesha Temple. 56 Shops food market is 4-5 kms from here. Citadel mall by Phoenix , big mall, 4-5 kms from hotel. Room was spacious for 2 persons. Comfortable. Good communication system with reception and other deptts. Prompt attendants.

Crowd at breakfast. Not served hot. Small terrace pool with not maintained surrounding. Small washroom area. Shower area glass doors not sealed properly. Water scatters to surrounding floor areas. Bedside reading lamp was non functional. Shaving mirror has non functional backlight. Small maintenance issues. No complimentary food or cookies basket or any thing in room. No welcome drink or offers.

We returned to Radisson after staying at another hotel says it all. The facilities and other functions might have been better in the other hotel, but Radisson had people who delivers customers' needs. In total, we stayed a week and were never disappointed. The business room was a good size for long stay, but a little worn out. Overall, the whole building was well maintained. Good breakfast buffet and even better on site restaurants. Good view of the city from the gym.

The double room was spacious and clean, the lunch & dinner buffet at the restaurant was great with a large spread. The staff was very courteous and helpful.

The dry cleaning services were not good, when given first time they gave back the same unclean clothes. I had to ask them to redo it. With a brand like such, I don’t expect such basic things to not b taken care of properly. Also, the staff was very helpful and courteous overall but some of the staff members need to be trained more on how to deal with customers.

The staff is nice!! The rooms are huge and comfy. The gym and swimming pool are great and the restaurant is awesome!

Just the entrance was a bit dirt, maybe because of some constructions around the city. There was a smell of cigarettes in the corridors of rooms and in my room, and there were no windows inside the room, nor exhaustion system.