We had the best stay here at Fortune Avenue ITC, Jalandhar. Our Manager Rohit Wilson and his staff were all very professional and helpful to our family. And the check in desk on the 2nd floor was always manned by at least 2 staff and a manager to ensure good service. Both of our rooms and bathrooms were cleaned daily and all facilities worked well. Rooms were cleaned to a good standard. Room service was very quick and efficient. Even after the bar had closed. We had breakfast everyday at The orchid restaurant located downstairs in the hotel, the staff were the best. They catered to our every need and It was nice to see the same friendly faces every day with good conversation. We also had dinner and drinks here on 2 days and the buffet food and menu food were both prepared a high standard. Compliments to all the chefs and kitchen staff. As an NRI from the UK, I would definitely recommend staying at this hotel. The hotel itself is very well maintained and always has security outside, the location was perfect for us. It was 10-15 minutes from model town and on a main road so made getting in and out of the city very easy. We would all like to thank the staff and everyone who we interacted with. You all did a great job, so much so, that we’ve cancelled our other hotel next week to come and stay with you again. Sorry if anything or anyone was missed in this review, we will write another review after our next stay with some photos and everyone’s names included. We were also presented with a nice cake as a farewell as a surprise after breakfast. It really is a special place. Looking forward to seeing you all again next week. The Kandola Family

I loved the hospitality of the phenomenal staff. They were extremely helpful and hospitable and accommodated all of our needs so swiftly. From providing us with an iron to bringing up extra towels and other items, no request was too big. The breakfast was out of this world and the variety was just perfect. From the karak cha stand to the freshly made aloo piranthas and lassi, service was always with a smile. There is no other place to stay in Jalandhar. The assistant manager, Mr. Manjeet Kumar deserves a special thanks due to his fantastic attention to detail, and it is clear that the staff are managed effectively and want to provide the best service possible too. Well done Fortune Avenue, and we look forward to visiting again soon.

If I had to say something, it would be great if there was a spa service.

The hotel staff was very friendly, very helpful and very polite. The rooms were very good. The breakfast was great. The staff at breakfast was so nice. Very friendly and very efficient. The food at dinner times was also very good. We had booked a tour to the Golden Temple and Pakistan Border through the hotel. It was wonderful. The auto was very comfortable and the driver was very nice and friendly. Great trip.

The only problem we had was at checkout. We had come down to checkout before breakfast. We told them we had our luggage in our room and had ordered a taxi the previous day as we were up early to catch a train. They told us no problem, for us to go ahead and have breakfast and all would be ready. After an hour, and after an hour after breakfast, our luggage was still not down, our taxi was not here, It was not pleasant. We kept telling them we had to catch the train and they kept saying "just one minute". After still no taxi, we went on the main road and caught a taxi to take us. Very stressful!! This ending was too bad considering everything else on our stay was nice.

The staff were amazing, manager Rohit and Sheetal in the restaurant was truly outstanding her service and knowledge of the dishes nothing was to much for her. The hotel location was superb. Right in the heart of the city, The hotel room was very clean and comfortable The staff on the front desk were friendly and welcoming after a long flight. I recommend this hotel for everyone for couples and family We were a family of four With myself and husband and mother and two brothers. Definitely will go again.

The large suite was spacious Staff were nice Excellent food in the half board option

The WiFi kept dropping out (daily) and needed to keep logging back in The bathroom had been used for smoking by a previous guest, and the stench was awful. The shower smelt of urine, made worse after a hot shower. It was also not clean. After raising with staff, some effort was made to clean it, lots of air freshener was used but the smell remained through our stay and the cleanliness was short of satisfactory Main rug in the suite was filthy. Pillows had ink all over them (replaced when requested) Slow service, albeit friendly staff throughout the hotel.

The location was great! Very central and a beautiful hotel. The staff were very attentive and helpful, they responded to requests promptly with the utmost courtesy. The breakfasts and dinners were delicious, compliments to the chef and dining staff for looking after us so well. Housekeeping were brilliant, it was so lovely to come back to a clean, fresh room after a long day out!.

The only thing I would say annoyed me was when key cards stopped working and we had to go down to reception to reactivate, this happened three times during our stay. It was also very noisy in the room when events were happening late into the night, music was very loud making it difficult to sleep.

Clean and spacious rooms. Food good, staff polite and very helpful. The Manager, Rohit Wilson and Food & Beverager Manger, Pushpendra Parmar were very helpful and looked after our stay and anything we requested. My wife was poorly, they helped her with special diet requirement . We will return again.

Reception and lounge should be on ground floor. More practical.

Fortune Hotel, in the bustling centre of Jalandhar is well situated for multi-faith excursions and shopping around Model Town. The main bus station is also nearby. I found no faults in the Hotel’s cleanliness. Being a four-star hotel the overall comfort is above par and exceeded my expectations for Jalandhar, especially in value for money. Our room was pleasant, spacious, and accurately represented by the photos on Booking.com and ITC’s website. There’s a pleasant view of the city from the window, good sized desk, and well-maintained en-suite. The on-site restaurant (Orchid) provides excellent multi-cuisines, with signature dishes. The staff speak good English, fluent Hindi & Panjabi. I would like to compliment an excellent team of staff at Fortune Avenue: Sonika (for her warm personality, readiness to provide any help, and lovely conversations). Adarsh, Rohit, Juhi & Co (for the warm welcome during check-in and check-out). Inder & Ankit (for checking on us when waiting for taxis). Hardeep, Ankush, Paramveer, Krishan & Co (for catering to our dining whims with respect and kindness). All staff providing us with room service, in-room dining, and the great security team. The Hotel provides free high-speed Wi-Fi, which can connect two devices at once. Overall, I would recommend Fortune Avenue to those looking for a splendid hotel. We will use this hotel again! A* Duration 18 nights (8 Nov - 26 Nov)

The restaurant was of a high standard and Ankit and his team including Ankush were giving a very high standard of service, they need to be rewarded for all their hard work and commitment to ITC Group. Our room was cleaned daily again to a high standard but we cant remember the young ladies name in charge.

We liked everything.

Breakfasts were excellent all staff interested in what we were doing. Krishan ,Ankit Sonika, particularly brilliant 👏 2 of us were gluten free and chef would go above and beyond to bring us food. When we were going on road trip early in the morning they packed up fruit and cucumber sandwiches. Reception staff Adarsh & Juhi always courteous. We were absolutely impressed by everyone at this hotel.

No outside area or lounge to relax. Swimming pool would have been great.