Our stay at Hyatt Centric Kolkata was nothing short of phenomenal. Traveling with family often comes with high expectations, and this hotel exceeded every one of them. From the moment we arrived, the location, ambience, and impeccable service set the tone for a memorable experience. The rooms were pristine and meticulously maintained, providing the perfect balance of comfort and luxury. The variety and taste of food were exceptional—each dish reflected thoughtfulness and culinary brilliance. The Christmas buffet, in particular, was a standout, showcasing the hotel's ability to create festive magic with precision and creativity. What truly made the experience remarkable was the staff. While it would be easy to list the names of every individual who left an impression—whether at the entrance, front office, restaurants, kitchen, or housekeeping—it feels more fitting to commend the entire team as a cohesive unit. Their dedication to duty, their attention to detail, and their willingness to go above and beyond made our stay unforgettable. We left the hotel with full hearts and a firm resolve to return. Hyatt Centric Kolkata, you’ve set the bar incredibly high. Bravo!

Cannot recall any point.

Comfortable beds, roof top pool albeit cold, breakfast choice availability. Deb on the front desk provided exceptional service. He made some food choice recommendations and followed them up, as well as making you feel at home each time we met him. Coffee was excellent. Room very comfortable although sensor lights a little distracting although quickly disconnected when asked.

At breakfast, whilst quiet in the restaurant I feel staff whilst very friendly and welcoming they could have been a little more attentive. For example only on the last morning were we asked if we wanted a hot drink. The other mornings we had to ask. Additionally both in the evening (buffet service) and breakfast service on occasion we had to take our used plates away. Maybe only small issues but some further training here would certainly improve overall standards.

Absolutely everything, the design & decor so tasteful, beautiful, artistic & wonderfully Indian in flavour but also modern - so many exquisite touches & detail. The food was divine - out of this world & the best I’ve experienced, amazing dinner we enjoyed in the ya ya & completely blown away by the breakfast & amount of variety & choice all of which that we had room enough to taste was of the highest quality, freshness & flavours. And the service we received from every member of staff during every encounter from our personalised welcome through to dining & our use of your stunning rooftop terrace infinity pool with such temperate & clean water that we loved, the modern well equipped gym to the warmth and generosity shown to us during check out and event after our departure when we needed help with something was outstanding. Also the rooms & beds were extremely comfortable & complimentary shower products so plentiful and excellent also as well as lovely welcome snacks provided in our room & a beautiful leaving gift, please do not change anything that you all do at all!

Nothing. Oh just to add an exercise mat in the gym please, thank you.

There is a reason why this hotel has got the highest rating in this city. Impeccable services, extremely hygienic, superb hospitality! The staffs are extremely courteous, very helpful. Since we had a late flight, we checked out and kept our luggage in their clock room. We needed things from our luggage multiple times , and the staffs never looked irritated or refused to help each time. They were so helpful. Very prompt response by the housekeeping staff also. We were amazed at the service. The hotel has a very modern look and is super clean. The facilities like the roof top restaurant is a must visit during the winter months. Very calming ambience.

Nothing!

Comfortable room, welcoming staff. Enjoyed the roof pool and the restaurant. Was disappointed with the take away breakfast. We had to leave at 7am when departing and asked for some pastries to be included but only got a very boring, soggy white bread sandwich and fruit. Don’t eat white bread! Not impressed at all with this. Pastries and a warm drink would have hugely improved it. Pick up from airport to hotel was hard to find. If he had a card with our name on would have been easier. I had to ask a stewardess to phone hotel then the driver to find him. Once picked up all was good. The hotel should make it clear that payment for pick up should be made to hotel. I paid the driver plus tip and on check out was asked to pay for the pick up! When I explained I’d already paid driver there was no fuss so that was good but clarifying in advance would be better.

Poor takeaway breakfast.

The staff were welcoming, particularly at the YAYAVAR restaurant during breakfast service and Cal-On. They were all helpful, particularly Biswajit, Santu, Arpita, Bindiya who greeted us every morning. Adnan was very friendly and helped us with a reservation on Christmas night at Cal-On, and gave us great advice about visiting locations in Kolkata. I stayed at this property two separate visits in December, and will definitely return.

The sensors for lights under the bed and wash room areas was a big surprise and I was actually delighted. I felt that the hotel actually looked at the pain point of guests and made this arrangement. It helps when we wake up in the morning or at odd hours and there is no need to switch on the lights. It really helps ppl like me to get ahead without wanting to go for the switches. Sohel at the front desk was very communicative and supportive. Excellent hospitality!

There was no table to do my office work. This is a big NO NO. We always need that to put our laptop and work in the evenings or in the mornings.

lives up to its brand name and popularity, hardly any complaints, breakfast has ample options to choose from, room is clean, all necessery amenities are present. and all services are prompt. overall, it was an excellent stay!

Consider keeping couple of sanitary pads in the toiletry shelves, along with whatever were present already. frequent loadsheddings/power cuts is a downside. good thing they do have a power backup/generator, but during my stay, I did have to spend a few mins in the dark each time ths power went out, before the lights came back again.

Very good people in the staff; everyone was warm and polite. The man at the front desk, Soher, was excellent at greeting and explaining everything. The same goes for the people in the restaurant. The head chef personally connected with every guest regarding their choices and experiences. The serving staff was quite prompt. The property is new and well-maintained. Room amenities exceeded my expectations.

Matress were too soft. Now a days every other person have some trouble with back or neck. Options for hard matress rooms should be there.

We stayed for 10 night at this beautiful hotel. Front desk staff were wonderful, specially Bidisha, who was beyond excellent, very responsive to all our needs; Hrishav always greeted us with a smile and enquired as to any needs, everyone was very kind. We used In room dining for 2 breakfasts, and a few other meals, all excellent, special mention to the Thai curry and the club sandwiches (yummm); Housekeeping was immaculate and coming back to a beautifully made up room every evening was a great pleasure; the Tess restaurant had a delicious menu which we used several times for lunch, the hostesses were very pleasant and helpful. The Location of the hotel was very convenient for the purpose we were there in Kolkata, though the access road is narrow and crowded, but once you enter through the gates, one is transported to a lovely, modern, and elegant oasis of calm. Congratulations to the Hyatt Centric staff for making our stay truly comfortable and a home away from home.

Booking through Booking.com made us ineligible for Hyatt points. 10 nights of stay were not given credit for. That should be changed.