The size of the property was huge. The family room size was sufficient for a family of four. Staff helped us carry the suitcases up to the room. I must appreciate the support received from Mr. Karan, a staff member who helped us readily. The food quality and variety were, of course, excellent. We opted for breakfast and dinner plans for three days, and no food was repeated twice during these three days. The chef readily listened to a few corrections that we suggested. Overall, we were pleased with this 3-star hotel.

One senior staff member, Mr. Rana, allotted us a low-variant luxury room. Despite paying for a SUITE, we received a low-cost luxury room, which was smaller in size and had fewer amenities. He was a bit adamant about accepting his gimmick when we raised our concern. The difference in the cost was not refunded yet. This hotel management should give a comparative statement. This hotel has two parts. On the front, it has a 3-star hotel, while a newly constructed 4-star resort is located on the back side of the hotel. The hotel should construct a good approach road connecting these two properties. The food court is on the first floor of the resort. So, one has to walk up to this location. This property is 6 to 7 minutes away from the Mall Road, Manali.

The stay was very comfortable, and the Property management really paid attention to customer needs, with prompt response by House keeping and room deliveries. The upkeep of the property was excellent. Special thanks to the Restaurant - all our personal food requirements were met by the kitchen staff. The buffet breakfast was well spread with a variety and food was tasty. All the staff members displayed high standards of courtesy and urgency.

The breakfast was predominantly Indian - it would be great if they could cater for some continental/oriental cuisine too, once in a while.

Nice cosy hotel, good and courteous staff, clean and spacious rooms, good food, play area for kids, not far from Mall road. Would recommend booking higher floor rooms for better view. Beds have heating which was fantastic.

Not a big issue, but should try to provide water bottles and towels in room, specially for people checking in late, though, on asking hotel tried to provide promptly. One morning, we could not get hot water, but that day the hotel was fully booked, so I give benefit of doubt to the hotel. The staff tried to make alternate arrangements. It seems it was one off issue, as the 2nd day we did not have the same problem.

Overall hospitality on the occasion of new year is well planned and maintained. Food and services are very nice. Hotel staffs are very polite and respectful while talking. overall my stay and new year night went amazing under Orchard Greens. Thanks for hosting us. Definitely see you again sometime again.

Not as such.

The location, the food, the staff, room, everything. I just love the hotel. I must say, one should try.

The only thing I didn't like was. They should provide dinner option while making bookings. Dinner is a bit expensive. But the food is very very very delicious.

The breakfast was super cool. The chef and the restaurant staff were very friendly. The restaurant was clean and has ample space to accommodate the guests. The room were neat, clean, and spacious. I have booked 3 room in total, 2 for my parents and parents-in-law and 1 for us. They have arrange our room close to each other and on the same floor per our requests.

They should have a couple of wheelchair for elders so those who need assistance/ramp can use it. Apart from that, I am very satisfied with the property and services offered.

Very good room. Though it's cold outside, it's warm outside, which I really liked it.

A bit far from mall road but that should not be a concern.

The location was amazing. The staff was amazing, they gave us a snow hill view room on our request. The food was up to the mark. The morning AARTI from the Hadimba Temple was audible which was mesmerizing. The Driver Karun Thakur provided to us was very calm and respectful.

The Rooms had a bit old curtains. We had a bad experience with the travel agent at the hotels travel desk.

The staff member Karan was very humble and always with a smile. Food was exceptionally good

Location, Cleanliness, Food, Ambience

Power cut and no alternate arrangement for sometime.