sumptuous

cross-checking on the food plan eligibility at the dining table right in front of the guest. It was somewhat embarrassing, if not insulting. Just my personal feeling. No sensible guest who spends so much on staying at such a resort would barge into the dining hall without being eligible. The staff should adopt some other means of cross-checking/verifying. Just knowing the room number of the guest should suffice.

The staff was amazing and location was superb. The executive chef (Rajkumar) team and he himself was so accommodating and took care of the each and every guest , even though the restaurant was full. special thanks to Sajith, Pradeep and Rahul, Ramshidh, Abanesh from the F&B team . The food was so amazing and delectable.Thanks for taking care of all our food requirements choices. The IT person was very professional, in the night I faced the issue with WIFI connectivity, so I informed the reception about it and they send the IT person named Arvind , he helped me to sort out my issue and highly professional. On the whole the whole team was amazing, because they have an amazing leader Mr. Shaiju, we faced lil issue during our stay but he and his team assisted us so well and they called the police as well so that my family should not face any inconvenience during our stay keeping our safety in mind outside the hotel. Thanks to Nabeel from HR team, Shine from HK team, Arun, Gayathri,Rejin, and Anu . Very special thanks to Bala form HK team for taking care of my family as his own. I would like to mention this as well that HK manger and HR manager- Shine and Nabeel came and assisted us with the issue that we faced during our stay which is nothing related to the hotel but they were their whole time assisting us along with Arun, this shows that how the staff of the property is taking care of you , so that your stay goes beyond your expectations. Thank you all and see you soon. Big thanks to the doorman and the security guards as well , sorry I din catch your names. I Will highly recommend this place for staying during your stay in Munnar.

They have 0 flaws

Peaceful, helpful staff and good options for breakfast was very good

Cleanliness can be a little better. It's a bit old property. We stayed for a week. You need to get to munnar city which is 20 kms away for shopping/ medicines and food options.

Nice and well maintained property. Room size was adequate and clean. Very courteous staff. BF spread was good. Facilities available within the premises are good. Value for money.

Though the property itself is good and well maintained, the approach road condition is very bad.

Wonderful and helpful staff, excellent services and food varieties, attentive and welcoming management. Excellent location and activities in the hotel itself specially for families. God bless Sterling Munnar Hotel.

Nothing.

Room Size was good. Away from main city so less noise and traffic.

Since it was new year time and the hotel was full, the service was pretty slow. :( Lot of monkeys around.

Even though the property is far away from the town center … it was very very beautiful.. they had a lot of fun activities with the premises and food was really really yum I must say

The complete experience at the resort, interaction with the staff.

A better choice for meals would have made the stay better.

Amazing experience at Sterling Munnar. Cordial and friendly staff.

Very nice

Tea /. Coffee is not complimentary