The staff were really nice and happy to help in general. Special mention to Nidha on the front desk who was always smiling, helpful and courteous as well as the two gentlemen in the restaurant who were ever so kind. We got 2 room upgrades which was very thoughtful. Rooms were a great size too. Better than a lot of 5 star hotels I've stayed in Delhi. The hotel smelt nice with all the oil diffusers in the lobby. Flexibility with check-out timings.

Cleanliness in the lobby's/ backdoor exits etc can be looked into. A lot of dust of the artificial flowers/ wall hangings etc are visible. Mirrors were dirty too. Minor things that can be easily rectified. Saying this, the rooms and bathrooms were nice and clean. Overall decor of the hotel needs an update and I would suggest the staff uniform too. They would really benefit from this as the hotel itself is good, though first impressions do count. Quality of food served at the restaurant.

Shervani was the first hotel in Delhi and our trip started with it. The hotel is located just 2 mins away from the metro station - Nehru Enclave. The location is excellent and accessible in every way. The hotel rooms are small but very comfortable. We had a great time there. They had arranged for packed breakfast as were leaving early morning for our next destination. The check-in process was smooth. Mr. Dilip Ghosh, took care of our breakfast and attended to our requests. We were glad to stay here. Thank you Shervani.

Nothing

It was serving its purpose. There was good food and the staff were helpful. The rooms were comfortable.

Check-in experience was a little slow and confusing. Staff , although helpful and polite, not always had clear communication with English and that can be an issue for me because I am vegan and need to make sure of what is in the food etc.

Property was maintained well. It was quiet and peaceful. Good meal facilities. Staff at breakfast and meals were excellent. Very courteous and helpful.

Probably will need an upgrade after some time. My experience at check in could have been better. The staff was abrupt and rude. Maybe new and needs more training. The rest of the staff were just great.

Staff is helpful food is good all request met in no time.

Only they don't have bar but drinks are easily available at near by shops.

Breakfast was good and the staff was also very kind and helpful.

I booked this hotel mainly for work purposes. My experience in that respect is not very good. The Wifi service was poor, and the LAN cable internet was not functional. The lobby was always very noisy, with guest roaming and shouting. In all, it was difficult to focus on work.

Location In house dining Price amenities

Room temperature was too cold...I had to ask for a portable heater. the central AC had no heating

Staff members

Not many varieties of breakfast

The Room was not spacious as I expected. The staff were very co-operative.

I f they provide the arrangement to get down the customer from car to the entrance hotel it could have been better. Now you will have to get down on the road and take the language to hotel is inconvenient.

The property is a bit old, but located in the posh area of Delhi

Being an old property the facilities are also not as per the price being paid.