I rarely give the qualification 10, because perfect doesn’t exist. And also in this hotel there might be some small details at the room furniture that aren’t perfect, but that’s nitpicking compared to the super friendly staff. They are not "just professionally friendly”, but sincerely and warmly friendly and they do all they can to give you a pleasant stay and make you feel welcome there. Besides that, the breakfast is outstanding and has a wide choice. And they have a convenient direct access to the mall with complete facilities. I had a very pleasant time here and I certainly will come back.

Nothing; see above.

Nice hotel Architecture and interior even after 10 years still great Breakfast was more than ok I enjoyed it from start to end Staff very friendly

We got upgrade from junior to senior What we appreciated enormously But then we had to experience that the water from lavabo was not floating away as should Toilet at first , it went But although not using any tissue The problem increased Even the water kept staying there 😫

My 3rd time staying in Sensa Hotel Bandung. Swift check in and out. Twice i celebrated my wedding anniversary in Sensa. The hotel gave us a slice of cake. Previously when i stayed in Sensa, the hotel gave a 1kg chocolate cake! Wonderful breakfast spread. Very clean room. I have stayed in Superior, Deluxe and Executive Suite and enjoyed all the different views. Location is very good.

NIL.

Delicious breakfast. Hot water in the shower, air-conditioning in the room, relatively quiet room. Large and comfy bed. Refrigerator, table for working. The hotel's location is good - lots of restaurants and shopping, groceries store next to it.

AC is a bit too loud on the lowest speed setting so that it can be heard during the night. A lizard in the bathroom. Some noise from other rooms can still pass through.

Full disclaimer: I had my room upgraded for free, but it wouldn't change my opinion (they are that good). The room was outstanding! It's comfortable for family and large enough to host other family members to hang out. The service is superb, from friendly customer service staffs, quick and great laundry service and most of all the breakfast is fabulous. We love the breakfast selections, with plenty of variations and delicious menu and most importantly hygienic. The location is also prime, with direct access to mall and plenty of restaurants. Safe to say I will stay there again when I visit Bandung next time.

Breakfast average for standard of hotel rating.

Ate two nights in restaurant food disgusting the second night four selections from menu were not available & three normal drinks were not available (unbelievable) however, female waitress was so apologetic. Any wonder both nights we were the only patrons in restaurant.

The stuff they are very friendly and professional especially Fanzi in the reception very helpful also Runy , velly , shifa all the stuff professional, i will always back to sensa

Everything perfect

Excellent hotel. The swimming pool was lovely and it was a comfortable hotel with friendly staff. Very relaxed atmosphere and close to shopping mall. The breakfast was a big buffet of good food. Modern hotel in heart of Bandung. Made for a very pleasant holiday.

Great property. Great location. And the best was their staff, amazing people are working there! 10 out of 10 for the hotel employees! Rohmat and Lutfi were the best and most welcoming staff and we enjoyed their hospitality to the fullest.

The staff are so friendly and polite.. Housekeeping was efficient & very accommodating. Love the pool.Never fail to impress the guests! Well done Sensa Team!Keep it up!

Nil