We loved everything about our stay, beautiful clean family room with amazing rainforest view from the balcony. The hotel offers very convenient laundry service and is run by the most kind family who arranged the tours and (airport) transport for us. The 2D/1N jungle tour was more wonderful than we could have imagined beforehand, we were lucky enough to meet the orang utan and many more animals! Also the tuk tuk village tour was very enjoyable and interesting. We loved swimming in the river which is very close to the hotel and the food was great with the menu including vegan options as well. Definitely a ten out of ten! Don’t hesitate to book here!

We loved everything, there was the occasional gecko in the house and therefore there was some gecko poop on the floor and as said in other reviews there are little monkeys everywhere. We did expect this in the jungle and for us it contributed to our overall experience. Also we had to walk a steep stair to get to the room but this was also expected and no problem for us and the view from up there was more than worth the climb.

Desi the manager is so friendly and helpful, she and her team are always smiling and ready to help. Communication before and during my stay was excellent and she organised my jungle trek for me with a great guide called Ronnie and my onward transport. The room was simple yet lovely with a nice view and balcony. They also provide a drinking water fountain in the room which is a nice touch.

For my third night I moved to a room higher up, but unfortunately the monkeys seemed to love it too! The cheeky rascals took over the balcony so I couldn’t really use it and I could hear them playing/fighting on the metal roof and on the balcony all night! I suppose it is the jungle after all, but I much preferred my first room that was on the middle level - I slept so peaceful there :)

Lovely stay , comfortable and very clean.the view from the balcony was amazing and the staff also very friendly and helpful. We did a day trekking and tubing, I had lots of fun to see the orang utan up so close, can't get better than that.even though I felt over so many times to get to it 🙈 , it's so worth it.And also thumbs 👍 for our guide bang jerry and his partner (so sorry I can't remember his name ) they both are amazing, knowledgeable and friendly, also very patient with me as I am taking so many breaks during our trip to see the orang utan. I definitely recommend staying at the hotel orangutan and Hopefully I will be back to Indonesia again soon. Keep up the good work and thank you.

None

Our stay at Hotel Orangutan and visit to Bukit Lawang was the highlight of our trip and one of my favorite places I have ever visited.  First, our trekking guides Amin and Holland were exceptional and our experience seeing the orangutans was magical.   Abdoullah, our driver was also excellent.  Easy to communicate with, an excellent driver, and a very pleasant, interesting man.   Staff at the Hotel Orangutan, including Vyca, were very pleasant, good fun, and helpful.  Everything was very well organized.   Anastasia, who helped organize our trip was excellent- considering our flights, dates and plans changed 3 times!  Bukit Lawang is so charming.  We had great food, many monkeys, and music in resturants every night.  The people were so nice.  I cannot recommend a trip to Bukit Lawang and Hotel Orangutan enough.  

Amazing hotel, great value for money. Rooms are large with feature four poster bed and the bathroom wall was the rock from the hillside the hotel is built against. Large balcony with a great view of the jungle opposite and glimpses of the river. Yes, there are steps to the rooms... but if you're here for the trekking I'm sure you'll be fine. No food in the hotel for us as we were here in the quiet season. Not a problem as there are local restaurants nearby. Worth checking out the other side of the river for food and drinks too. Staff were all helpful and freindly but a special mention to Monang. Humble and funny a great guide and a very warm person in general. His jungle foods on the trek were works of art. 10/10

Having to leave.

The room was huge with plenty of space, great balcony and location central to get to everywhere on the main street.

We stayed on a Saturday night and the place next door had loud, live music till 3am! I appreciate the hotel cant help that but hard to sleep! The stayed in the top room of the first building, the tin roof proved very loud when it rained of there was monkeys on it. We could only get boiling water out of the shower, too hot to use, when i spoke to staff, he sorted the problem and said give it 10min then unfortunately shower was cold. This only happened one day, other days great warm showers! We stayed in the lower building, we heard that there were 150 stairs to the next set of rooms, thank god we didnt have that!

We chose this hotel as it was associated with our previous accomodator in Pulau Weh (Pulau Weh Paradise, which we adored). Beautiful view from the room & hot shower. Nice location for restaurants, shops, and the start of our trek.

Staff not attentive & hospitality seemed lacking. Upon returning from our trek to collect our bags, we were questioned as to whether we'd paid for our breakfast at checkout the day before (which we found mildly offensive, as we wouldn't walk away on an unpaid). We also thought we were supposed to get a discount re: coming from the partner resort, but no staff ever spoke with us so we weren't able to bring this up...

We were in the lower building so luckily not many stairs to climb. Very good shower with good water pressure. The ceiling fan is nice. Hotel is centrally located. We just booked the accommodation for 1 night after coming back from a 2D jungle trekking with another organisation.

Beware of the monkeys and don’t leave anything on your balcony. The hotel couldn’t help it but the bar next door had loud music till 3am. Seems to happen on Saturday evenings. Made it difficult for us to sleep after a tiring jungle trekking.

Place is actually in excellent. Basically everything is nearby, good restaurants, small shops to take sweeties or buy souveniers. Breakfest in the hotel was also good, we took pancakes with bananas and fresh coffee.

Room cleanless would have been better. While step in to the room, it look nice and clean, but when started to look around, appeared that dust-balls were seen under the bed and in the corners.

Beautiful balcony with great views, welcoming staff, nice food, amazing jungle and rafting tour. Very serene and relaxing. Water in the room, mosquito net, nice decent sized bed, big bathroom. Thank you!! 🙏

The Food is really nice! Restaurant overall could get a bit more attention - bit more lively and menu a bit better presented. One of the boys played the guitar amazingly - make something out of it 😊