The staff! Their hospitality and warmth was outstanding and as it was my third time there I felt like family. I have to give special mention to Natasha and Evi who greeted us at breakfast but there were others whose names I did not note. Sorry. The restaurant and menu was excellent. Service was great as was the atmosphere. The gym facilities were fine as was the pool and basketball court. But above all the excellence of the staff made it for me. Even those who made up my room! Outstanding! I look forward to returning.

Only this and I mention it to assist management. There is something wrong about the colour choices in the room. Greys and browns are functional but they give a cold feeling to the room especially at night. I only mention this aspect. I really enjoy this hotel and will be back.

The breakfast was good & there was a lot of local Indonesian food to choose from, as a foreign visitor I got the chance to experience their local food at the hotel which was great for me. The staff was friendly too. Their premise was quite big but due to limited days there I wasn't able to explore the place. Overall I enjoyed my stay.

I was expecting a fluffy bed unfortunately it doesn't meet my expectations. However, their bed is not bad at all but it just doesn't meet my expectations. But overall I enjoyed my stay there.

The culture of hospitality was excellent. Every staff member I came in contact with was friendly, professional and thoughtful. I especially have to mention Devi and Deli at reception who went out of their way to fix problems and make sure everything was Ok. Also Dian for following up on internet problems so quickly. My thanks to you all for making my stay in your hotel so memorable. The breakfast buffet was super good. I might recommend that instead of 4 ultra sweet breakfast cereals you might add just instand oats. It is far healthier and very cheap. The hotel grounds had everything. Well maintained swimming pools, horse rides for kids and archery. The atmosphere at night was lovely and again, it was the staff that made it so. I used the gym every day and it had everything one might need. I have stayed in many good hotels around the world but the culture of hospitality in this hotel was something special. We look forward to returning in March.

Nothing!

The staff were terrific. Special thanks to Hilda who greeted us with a big smile at every meal. Also to Alan who kept our room spotless. But all staff were friendly, hospitable and helpful. I enjoyed the gym each morning, the pools were clean and well maintained. The family friendly atmosphere was excellent. I liked the wide variety of food and the dining area in the atrium made for a good atmosphere and focus of attention.

Nothing. I will return.

Beautiful setting and pools area, with a mini-zoo and attractions for children. Indoor palm trees provided a nice setting for the restaurant and breakfast area. Rooms were large and comfortable and the toilet and shower fully functional, with lots of hot water. Good breakfast with plenty of choice.

The only problem was that the food was slow to come to the table when we had dinner at the main restaurant, although the staff were very apologetic.

The room was spacious , fast CHECK in and CHECK out , the staff very helpful The room Service also quick response We also request for extra Bed and asking to combine the twin Bed become One Bed , they really know how to do it fast , neat and covering Again the Bed with mattress converter 🤍 and Service by One young man , which is fresh graduate , and just starter working for 2 months … very good

None

Room is pretty nice, clean, good view, easy check in. It feels so spacious and that is really good

The breakfast for under 12 should have been free of charge. 3rrd child should have been given free breakfast! Kids under 12 don't eat that much, why is the hotel so stingy? I mean really how much can a 6 year old boy really eat?

Great hotel in Cirebon. It was good value and comfortable. Staff were great and helpfull, breakfast was good, facilities were quite complete for kids.

Had some issue with the room but they reacted promptly and handled it professionally.

Best hotel in Cirebon. Lots of facilities like golf, swimming pools to keep everyone entertained. Room is clean, bed is comfortable. EV charging station.

(Not necessarily cons) EV charging station per use 100thousand rupiah no matter how long u use it.

Have so many attraction activity and area, suitable for family holiday bring 3 kids under 8 years old

Animals area.. understand its difficult to maintain the cleanliness, but if you put more flower outside the cage, i think it will helpful