The hotel was very comfortable and clean. We ended up spending more time than expected in the hotel due to weather and found the facilities (including pool, restaurant and seating area) very good. We ate from the restaurant often and enjoyed the food. The room and bathroom were spacious and clean with the staff offering housekeeping daily. We also enjoyed the room service option. The staff were very friendly and welcoming

Nothing really but we found the price of the laundry to be quite expensive but suppose this makes sense when it is in house.

Especially the lobby and eating area is beautifull. The historical functions of the building are well preserved and give it a special ambianc. But even better was the quality of the kitchen. Both diner and breakfast were excellent! Fresh, very good taste. Vegetariian version of local dishes no problem. Combined with the great staff it makes this hotel very much worth the stay.

The area in which the hotel is situated is a bit messy, but judging by the looks of other parts of Surabay it may be simular everywhere in this city.

The check in was efficient and friendly.

There were not enough tables for breakfast. A 7 floor hotel with 26 hotel rooms per floor should probably have more than 15 breakfast tables. We were asked to wait when we came in for breakfast or sit in the smoking room. We dodged the smoking room and waited in the reception where we were offered a coffee whilst waiting. After coffee, we decided to skip our prepaid breakfast as there were still no tables available. We were then charged for the coffee as they said it was a specialist coffee. This left a bad impression with us. This part of town is the warehouse district....if you're into that sort of thing.

The Queen Deluxe room and rest of the hotel are fabulous and the staff is very kind, helpful and friendly. The swimming pool was lovely, and the location is at the edge of Old Town and Chinatown. Breakfast was absolutely delicious and had a wide variety of choices.

Unfortunately, dinner did not meet the quality standards of the rest of the hotel.

Friendly and helpful staff and a convenient 15 minute taxi ride from Surabaya Gubeng. Reception team were great especially when i realised i had left my phone in the taxi! All retuned safely... Good shower pressure and a nice little alcove to chill and have a beer after a long day's travel.

Our room on the 7th floor was clean but small and definitely needed some tlc..loose control panel, loose tap and very tired sealant around the shower. But perfectly functional

We only stayed at the Kokoon hotel for one night but it was perfect for what we needed. We were able to use the gym and the pool before having a delicious meal at the restaurant. The breakfast was also extremely varied and delicious.

There wasn’t much to explore in terms of the local area, but that didn’t bother us for the stay

Very cozy & nice hotel. All area look clean & tidy. Good touch Love it My suggestion: there is no hairdryer in the room. It's a possible for the HK to provide and guest can call to use/borrow Nice set up buffet breakfast, but better if the food is hot, other that Soto ayam & omelette 👍👍👍

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The hotel has a uniqe and charming aesthetic and the restaurant has a good menu. As vegans they were happy and able to change a few things to suit our needs. The pool is lovely and the rooms are clean. Staff are friendly and very helpful.

Location wasn't near walkable things, but the hotel offers transfers and are happy to help.

Set in an atmospheric old building. Great staff.

Noisy in the room. You can hear it clearly when neighbours talk and flick a light switch.

Fantastic location right in the heart of Surabaya. Within walking distance to a few sights. The staff are very friendly and helpful, room is quiet and comfortable and the breakfast is incredible.