A large hotel complex with lots of activities for both adults and children. Rooms are spacious and clean with plenty of storage and a mini fridge which is re-stocked daily. The pool areas can get very noisy, we found the designated sandy beach area quieter, it's cleaned of any pebbles/stones daily although the coastline itself is very pebbly. All the staff were friendly, helpful and courteous. We booked a couples massage which was amazing, very relaxing. The buffet restaurant food is varied & has something for everyone. We had an amazing stay and would definitely return.

It can get very noisy near the pools, as a couple we would consider upgrading to the signature level for a quieter more relaxed stay if we returned.

The location is stunning. The whole resort is beautiful and spotlessly clean. Staff are extremely professional and very well trained and extremely helpful. Especially the crew in the extra time bar Salvo,Angelo, Giusi(fragolina), Giovanni L saverio, nunzio, and Gianlucca. I could not find any fault with this place. Selection of food available was excellent and considering the size of the place and the amount of staff it is extremely well organised. Would definitely recommend this place and will return again.

This is a true five star hotel -- staff are extremely friendly, helpful and communicative. Hotel is extremely well kept and clean, both inside and outside. Rooms are large and well equipped. Buffet restaurants were amazing - very large selection of foods. The all-inclusive selection is generous as well. The hotel has its own app that you can use to look up any information, as well as book a seat at a la carte restaurants. A lot of praise goes to maids -- they do their job extremely well. The hotel also has a large, free parking lot that you can use to park your rental.

A la carte restaurants seemed to be a bit of a disappointment. Food and service over there was not as good as you would expect. Luckily for us, the buffet restaurant was incredible and we always ate there after trying a la carte restaurants. If you do not have a car and you intend to visit other parts of Sicily, the location may not be ideal. You could book organized tours to Etna/Taormina or shuttle to Palermo and Cefalu. Also, this is not a very quiet place. It's a big hotel with a lot of guests with children. We did not mind the noise but some travelers may.

Food in general was good - ala carte restaurants were nicely decorated and staff always attentive. Main buffet restaurant was plentiful. Very clean resort - rooms beautiful and kept very clean. Lovely gardens/grounds.We had an amazing ‘grand terrace’ room - paid extra for it on arrival, as not happy with original suite - well worth it!

Wine served with meals - mean on the measures given, making you have to ask for a ‘top up’ more frequently than would be necessary if they had given you a reasonable measure in the first place. Not enough areas to sit inside when weather turns - we found ourselves stuck in the main reception area where a bar is located (if you could get a chair) but you would have people checking in and out at the same time - bit bizarre and I’m sure the reception staff sometimes found it hard to hear the customers.

Rooms were spacious and clean. Buffet restaurants were really good, Pool areas were clean and relaxing, apart from the daily water aeoribcs with loud music right in your ear. Overall, it was a lovely hotel and good, drink and facilities but nothing to get to outside of the hotel without taxis, so felt a bit like a cruise ship.

A la carte restaurants weren't great, we tried the portofino - small selection of choices included in all inclusive, and the chang tai was pretty rubbish. Couldn't get in to the other one, even though we tried to book it the day we got there. Beach was crap. Very stoney so difficult to get in and out of the sea, and very small. Nicer by the pool

It was very clean, very smart and friendly staff, wherever they can see You, everyone said: hello, how are you, aspecialy Martina S., Chantoli and Elena at the common restaurant.

Very bad beginning, I arrived late by night with older parents after complicated operations, although I had sent aprovement of pay, reception staff couldn’t find my payment and we had to wait a lot of time. The Young gay in reception said that he would say about this problem to the manager, but noone said sorry. I was in many hotels at the Sicily - Acacia, Cefalù sea palace and I must admit that Grand Palladium is the biggest with a lot of people, what caused problems with the tables for breakfast or dinner…

It's our 2nd time visiting and it surely didn't disappoint. Excellent food variety and exquisite quality. The staff are very nice and accommodating. The room was very comfortable and spacious as well. The entertainment team is super 👌 very nice and kind to kids!

The app slacks a bit as the information was not always entirely correct or updated, but not a big deal, as you can always obtain any info from the reception.

My wife and I came up for a kid less getaway and we really enjoyed it. The staff were really great, always ready to serve with a smile. We had the Signature Level accommodation/benefits and the rooms and especially the food were absolutely great too. Lots of pools and relaxation areas. Since the property is pretty large we were many a time offered lifts by the staff in the property electric karts to get to the Signature level area and back.

Booking at the best restaurants was a bit hard and there seems to be a gulf in food quality between the standard food and that of the Signature level. Being a 5 star all inclusive you'd expect the standard all inclusive food to be top notch too, which alas was not.

It’s a five-star resort with its own beach and all inclusive. We stayed in a main building room, it was freshly renovated, with a huuuuge and comfortable bed, big plasma TV and a stylish bathroom. A conditioner was comfortable to sleep with, it didn’t make too much noise. We had a basic all inclusive, the food was great, every day there were grill masters who cooked fish and seafood. We had endless cocktails from a beach bar. Also, my husband was sick and the stuff called a doctor which arrived in 30 mins (we paid 80 EUR), prescribed a medication and also the stuff called the nearest pharmacy to make sure they were working and had all needed pills.

I can see no point in opting in for the signature level, in my opinion a choose of additional options is no better compared to the standard all inclusive offer. We booked a Thai restaurant - it wasn’t worth bothering at all. After visiting it we went to the main buffet restaurant to eat. Also the stuff is too busy trying to upgrade guests and also to onboard new comers. They don’t answer the phone and you need to go to a reception and wait in the line while anyone will be able to help you

Very nice and clean. Excellent food compared to most all inclusives in Europe I have been to. Really looked forward to the fresh salads and the grilled section every day. Nice options for breakfast as well. Liked the beach although it is not a perfect white sands beach but does the job and is peaceful and great for swimming

That there was hardly any options for non-alcoholic drinks. Could have done with more fresh juices or real lemonade as someone who doesn’t use the alcohol allowance at all. There was also a strange restriction on waterbottles to the room which I found weird since everything else was very liberal. Personally I am big on eco friendly hotels and wish they would stop using bottles and cans and find other options but they were not worse than any other hotel with waste