The staff from the awesome welcome, the smiles, the amazing bartender. We had a question, and she walked us over at the end of the shift to the service desk to ensure all was well. They all just had pins, no name tags, so we called her Priscilla (the AC Marriott is lucky to have you on their team. So was the young lady we called supervisor, and the wonder gentleman that was next to her at check-in. Thank you! The quality, facility, and the vibes were a 10/10. The complementary scents for sleeping that were provided on the exterior of the elevator were such a special touch. We will be back with our family

I usually stay at the S Hotel on most trips to Kingston, but gave the AC hotel a try for an overnight stay. The AC is larger, and facilities seemed more modern. It’s also more expensive. I arrived on a Friday and the lobby and the bar/ restaurant/pool area were crowded. Tourists, locals, kids. Live and loud music was playing that I could also hear from my first floor room. I am older, so I didn’t particularly care for so much activity and noise downstairs. Staff were all wonderful and attentive. Food was average and dining area was open and connected to the lobby. Breakfast was not included. I’d say I prefer the S Hotel. Free breakfast, closed in dining options, nice secluded pool area, nightly entertainment by the roof, etc. more suited for business and older adults.

I like the modernness and cleanliness of the property. I also loved the location

There was not really much to do besides hang out by the bar or pool and there wasn’t anything for kids to do besides the pool , no playground or play area . I found the food to be mediocre at best and it was a bit pricey considering the amount you’re paying to stay at the hotel. I also didn’t like that the toilet is directly in line with the front door so not much privacy of someone comes in the room

The size of the rooms were just right for two persons. I appreciated that the queen beds placed in the rooms were queen as advertised The staff were courteous. The ladies at reception were just so delightful. The gym was very aptly outfitted

No toiletries were provided outside of lotion and body wash Housecleaning could have been done earlier-twice we had to vacate the room after 2 pm so that they could be cleaned. There was no indication by any of the service staff that breakfast could've been prepared to order until after several days of my stay.

Loved the location and comfort of the room. Hotel staff were accommodating and professional. Quiet rooms. Having a restaurant on site was convenient.

The hotel is new and a happening place so there was a lot of traffic some evenings in the hotel lobby/dining/bar area to the point that it sometimes seemed that staff could not keep track of diners from the hotel and those just liming in the bar. If the hotel could better designate a dining area so that it would not take 2.5 hours to get food service, that would improve the situation for people staying in the hotel in search of a meal. That said, the wait staff is great.

I have used the hotel many times over the last 7 years. Will always return, centre of New Kingston, great for meeting and good gym. Wonderful helpful staff.

We had a noise issue at the pool, I was with my wife, daughter and granddaughter for a pool day. Loud construction next door, went on for a few hours and the manager, made a call and it stopped. Also gifted a fruit platter and bottle of processco, which was a nice touch.

Modern decor .. warm and friendly staff Food is good … great service ..well thought out Laundry facility .. self service .. great gym area Love the lavender bags .. for sleeping

Hard to think of anything we didn’t like 🤔 There was works going on so the pool area was not comfortable due to drilling ..I think more shade to the terrace would be better

The rooms were nice also the beds were pretty clean and comfortable.The daily room service was pleasant and courteous they replaced anything that was used so didn’t have to worry about anything in the room finishing.

So the food tasted good but there was a small serving size talking about lunch through dinner options want to see more creative Jamaican dishes was seeing too many American dishes also a much larger serving size of the food that you were given. Also I had to rebook my stay when I got to the hotel which took a hour wait don’t know if it was technical issues from the hotel side or Booking.com side I didn’t ask but to be fair on the hotel’s side they make it up with giving you complimentary drinks or breakfast the next morning.

Breakfast options were amazing catered to all and kept traditional dishes open, the room was very nice spacious for a girls holiday. Starbucks on-site if you need a pick me up.

View could’ve been better, the property didn’t have a balcony which was a shame.

Staff was very friendly and helpful. Delicious vegan food, with a Jamaican touch, was available. The rooms are very clean and comfortable, sound proof, with very good beds. Great atmosphere in the lounge bar and restaurant; with internationals and locals. Very good WIFI connection.

The breakfast buffet was good, but could be a bit enhanced, considering the price.