Buffet breakfast & dinner very nice & cheap. Room is Clean & wide. Very nice 👍

I liked the staff. They were very nice and accommodating, even though one of them was a trainee.

There was no control over the children that were around. They were allowed to scream and run around the buffet room and completely ruined the atmosphere. The bed was hard, and the layout of my room had the bed against the wall with the elevator on the other side....

the location was good, and the staff were very kind.

my friend and i both have visible tattoos (we’re very obviously foreigners), which means we were not permitted to use the onsen at the hotel, which was fine. however, our room didn’t have a shower, and in order to be able to shower we would have needed to pay extra for a private onsen, which wasn’t really an option for us. so if you have tattoos, i wouldn’t really recommend unless you can afford to pay extra.

The private bath was good and it was easy to reserve. Liked that they have a big choice of shampoo/hair conditioner in the public bath. The view from the window was beautiful, however there was a dirty roof just in front of our window which ruined the atmosphere.

Meals: The food was very cheap and limited. Before the reservation I was told that there is a salad bar. Also, I stayed in many other Itoen hotels and expected the same quality. As a vegan, salad was the only thing I could eat, so I chose this hotel because they said they have it. However, they had only salad leaves, cheap broccoli and canned corn. That was my "festive" New Year's eve dinner. Next morning they had the SAME salad for breakfast, which was not fresh at all. I cannot believe that I paid 400 dollars for this. They couldn't even bring me an oil when I asked for it, because I cannot eat the dressings they offer. While other hotel staff was doing their best to help me, later the manager came and told me while smiling "Sorry, we do not deal with food allergies, so we cannot help you." basically saying that I shouldn't expect any solution, which was very rude. That's not the way your should treat customers that are paying twice more that this service is worth of. Room: walls are thin and you can literally hear what are your neighbors talking about. We couldn't sleep at all and our next day was ruined, we were exhausted. Location: far from the station and when we arrived, hotel couldn't provide us a shuttle, so we had to wait for a taxi on the cold taxi stop for 20 minutes. Definitely not worth the price. This hotel ruined my image of Itoen hotels group.