I stayed in the "ship" (舟) building of the hotel. The hotel is spacious, nicely decorated and well-maintained. The buffet breakfast has a wide range of choices. My room was huge, and it has a splendid view of Lake Shibayama and the Ukimido Temple. There is a long electrical power strip provided in the room, which also provides USB charging. There is also a neck massager. The public bath of the hotel has indoor & outdoor baths, is very quiet and faces Lake Shibayama. There are free welcome drinks and ice popsicles provided. The staff didn't seem to understand English well, but are very friendly and helpful - expressing Omotenashi. During check-in, they'll also ask you for details that complete your stay, like when to bring down the Futon, cleaning the room and booking for the shuttle bus across the next days. It was thoughtful, since the resort is 3km from Kagaonsen station and the area does not have much public transport options. Before travelling to this hotel, I suggest making a reservation for the shuttle bus and sending your luggage beforehand.

The staff don't know much English, so perhaps APA could provide them with English forms to ease the check-in process for foreign tourists?

- There is a shuttle service between the hotel and Kagaonsen Station. - Breakfast and dinner are delicious. - All the staff provide excellent service. - The room is fully equipped with amenities and has a beautiful view.

- The staff don’t speak much English, but they try their best to communicate and be helpful. - There is no laundry room available. - The area around the hotel is quiet and peaceful — nice for a walk, but there aren’t many activities nearby.

The public bath is huge. The view of the room is amazing.

The cushion on the chairs in the room seems really old. The showerhead in the public bath is annoying which you need to keep press and press to make it continuously spray water. The pattern of the kimono provided in the room could be better.

Excellent view & great location. Very neat & tidy & happy with my stay. I would stay again 👍

A gym with "weights & fitness equipment" would be great addition to this hotel (this was the only negative point with my stay which is a minor detail).

The views from our room were so beautiful, it felt like we were right on the lake. The onsen was top class.

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The hotel was gorgeous. I really enjoyed having my own personal bath on the balcony. The staff were welcoming on my arrival and were very helpful.

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Location was perfect with lovely lake views. Breakfast was extensive with some a couple of western dishes too. Staff were very nice. Outdoor onsen pool was nice as not so hot as the indoor one.

Mattress on the floor a bit thin and hard for us

Clean and very big room

No 7-11 and family mart around. Not many restaurants near hotel

The staff team is so nice.

everything is good

friendly staff, onsen, dinner, room facing the lake

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