Our premium suite with open air bath was beautiful, spotlessly clean and spacious for four adults. We were picked up at Kagaonsen Station and taken to the ryokan. The service in this ryokan is impeccable and we just loved the woman who took care of us and served us our meals. Even though we spoke almost no Japanese and she spoke almost no English, we were able to understand each other and she was such a delight! Upon arrival the women in our group were asked to pick out yukatas and obis to wear. Clothing for the men are all the same and are provided in the room. Our luggage was taken up to our room for us and when we got to the room we were served matcha tea and a sweet snack. There is a booklet in the room in English outlining important things to know. We were asked what time we would like our dinner and our breakfast as well as what time we would take the shuttle back to Kagaonsen Station. While some of us used our private open air bath, I used the public bath which I had all to myself. They had an indoor bath and a beautiful outdoor bath. After getting dressed in our yukatas we made our way down to the lounge for the complimentary yuzu sherbert. Dinner was a beautifully presented multi-course meal served in our room and we could barely finish it all. Every night in the lounge, there is music and tonight was an accomplished pianist playing classical music. Our room had two twin beds so two of us slept on the tatami mats. Instead of using regular futons, they put down thick pads almost as thick as a regular mattress and I had a very comfortable sleep. The next morning, we walked around the town (there are complimentary bicycles you can borrow). Breakfast was another beautiful multi-course meal and we had a bit of time to take another bath before catching the complimentary shuttle back to Kagaonsen Station. All in all, a beautiful experience.

I liked everything about the ryokan. The only negative is that the actual town of Kagaonsen was not as charming as I hoped.

This SPA hotel is awesome. We loved the place, our room and the onsen. The staff was amazing, very very kind and helpful. They offered us a free shuttle service to the train station and they kindly provided us with an excellent vegetarian/vegan dinner and breakfast. Really nice place for relaxing and having a break. We loved everything.

We chose this luxury traditional hotel to end our two-week trip in Japan. We were not disappointed. Our room included half board. The room itself is spacious with an outdoor Onsen facing the greens. We were treated like the kings the moment we arrived. The diner and breakfast were delicious and gastronomic. We enjoyed it so much!

Nothing!

Kana was AMAZING and made the stay so lovely! The room was incredible and the private tub was spectacular. I really loved the view of the temple from our room. It was also great to try the regional food. The presentation was beautiful. We enjoyed our authentic experience at this very traditional Japanese inn!

Nothing. It was perfect!

Such a wonderful experience unlike any other. We were the only foreign tourist at the time and felt welcomed with open arms. The facility is beautiful and serene and we felt like we were being doted on by a bunch of aunties. Loved every moment.

Facilities were very clean and the onsen was functional. Staff were sweet and friendly with a high service mindset.

The pick up times from the train station could have been more flexible.

Marvelous service, spacious room with external bath They pick you up from/ to the shinkansen station, making everything easy. Amazing food They also provide additional yukata for women (cuter ones) which is a nice touch

The staff were exceptional, and the location and facilities were fantastic. Dinner was generous and delicious.

Excellent service n the good quality of foods

Very friendly personal. Great dinners and breakfast! Small hot bath on the room terrace was nice!