We arrived late at night by ferry from Hokkaido, so the hotel - located just a short drive from the ferry port - was perfect for arrival at 22:00. I was concerned our late check-in time might mean the hotel's parking lot would be full, forcing us to search for another lot in an unfamiliar city, but when I called prior to our departure the hotel staff assured me they would keep a space open, and they did - directly in front of the hotel entrance! Check-in was efficient, the room clean and comfortable, and the breakfast the next morning satisfactory. All in all, we were very pleased with the hotel, its staff and its service.

We were not dissatisfied with anything in terms of facilities or services.

The room is bigger than average and the place is comfy, the staff is also very, very nice! The location is also great, the port near is a good place to take a walk and look at the fish swimming.

The walls are thin, there was a lot of noise coming from everywhere. Or maybe it was the people around that were very loud and noisy, I'm not sure. Still, I'll definitely come back.

general location was central to the water front and shopping. only an easy15 min walk to the train station. Hotel was quiet and had many self-serve facilities including laundry. It seemed to be popular with visiting business people as it had meeting rooms and a conference room.

No foreign exchange anywhere in Hagashi-maizuru or surrounding area.

The breakfast was good. I would have preferred some fruit. The staff were friendly and helpful. Close to many restaurants and a convenience store.

The mini egg omelet wasn't that great.More western choices would have been nicer too. No bacon and no scrambled eggs.

The room was clean, and the amenities were as described. The staff was very kind, and even though we didn’t speak Japanese, it was possible to communicate using a translator.

The room was spacious. The bed was comfy and the staff were so polite.

You can hear the noise from the room above and next to your room.

Comfortable room with coffee provided in the general area. Friendly staff. Reasonable japanese breakfast

It was a long way from the station. Would have been good to offer a hotel transfer.

The staff were welcoming, friendly and accommodating. The hotel is conveniently located and outstanding water views. All facilities including the public bath were exceptional.

My only improve would be water to be replenished in the rooms on a daily basis.

Super enthousiastic staff at the check-in counter, Good breakfast and super location when you arrive with the ferry from Otaru. Woudl stay here again and again.

Helpful staff. Good breakfast. Good location. Free bike rental. Good size room.