This hotel is amazing. The rooms are huge and so comfortable, the staff exceptional and the breakfast buffet had a huge selection of Western and Japanese options. The view from the outdoor lounge is incredible. We got up to watch the sunrise from the outdoor area and the staff provided the guests (there were about 10-12 of us) with coffee while we enjoyed the changing colours. There is a lot of history here as the Emperor stays here and Queen Elizabeth did as well. It’s lovely to see they celebrate this with their displays.

That we only stayed here one night! We would have like to have had evening drinks at the outdoor lounge but the bar closed at 5pm (temporarily I think). The options for dinner here are mainly fine dining so if you are looking for something different you’ll need to head into town.

Staff at hotel is so helpful and kind. They always think customer’s requests.

The views from the hotel are gorgeous, especially the outdoor patio/lounge area. Tatami room was very spacious and perfect for our family with young children. Staff were friendly, courteous and helpful. Shuttle bus service to and from Toba station was very helpful.

There should have been information about the shuttle bus and pickup point from the station given during booking. We tried to walk there from the station but we found that it's not really doable up the steep and winding mountain road with luggages and 3 small children. Thankfully, the staff found us at the "halfway" mark (the Onsen), and offered to drive us up to the hotel.

Rooms are fully renovated . Very clean. I love hotels that use high end hair dryers. It just makes the whole experience more luxurious. This hotel use the Refa brand hair dryer. 😍 been always want to try their hair dryers. The staff are extremely helpful in helping us to bring luggages to room. Which I always appreciated this service. As it is heavy and after a long day visiting many attractions, when you come to a hotel that really take care of you the moment you step into the lobby makes every penny of the money well worth it. The breakfast is good. Love their pudding and homemade tofu. Not commercial taste at all. Nice ocean view.

The hotel comes into two different building. For the hot spring you need to go into a different building either by 4 minutes walk or take the hotel shuttle. When you visit during the winter time, it makes you discourage to go to their hot spring. Wish both buildings got their own hot spring. The other building is under renovation, I can foresee once that completed, the room rates would go higher. I love their chain hotel offer mikimoto spa facilities. Wish I find that out earlier they have facial available then I would have plan things differently. As their facial and body massage service starts at 3pm.

The room was spacious with a fantastic view on the Port. The onsen was quite spacious, situated in an adjacent building but easily accessible. Enjoying a beer on the terrace at sunset was priceless!

If you don't have a car, the hotel is quite distant from places where to eat or drink. It has a rather fancy restaurant, but if you are looking for something quick and easy to eat, you won't find anything (the bar downstairs is overpriced and offers only nuts as food)

Nice hotel with many nice spots to take photos and with good view of the ocean. We happened to be there where there are fireworks. Hotel has its own shop, good for some last minute buying. Staff were professional and friendly. They even provide senbei in the room, my daughters love it! Location near to pearl island, toba aquarium.

Futon is a bit too thin for us. The room corridor has a bit of mouldly smell.

We like this hotel. The view was very pretty. We were facing the harbor. We saw sunrise from our room. It was a plus during our stay here. The hotel is fancy and very beautiful surroundings. Our room was clean and spacious. We loved our room. All the staffs are very helpful and eager to help. We felt we were treated like VIP. They offer shuttle bus that really help us a lot.

Nothing

The Hotel picked us up at the train station even when it was outside the scheduled hours. It was truly amazing because we told them that we will get a taxi if we arrive later than the latest pick-up time. But there they were waiting at the train station for us. Breakfast - very good. Dinner- we had Japanese dinner on the first night and French dinner on the second night. Both was excellent. Full marks to the Sommelier for the excellent wine pairing to go with the meal. Menus were personalised with ny name printed on it - a very thoughtful gesture- which makes it a worthwhile souvenir to keep. Very friendly and helpful staff spealing excellent English.

Nothing I can think of.

There is a nice ambience about the hotel. The full buffet breakfast was excellent. The onsen facility is a short walk to a neighbouring property. It had one indoor bath and two outdoor which were great despite not having a view.

Although an "International" hotel there wasn't an English language speaker at reception when I had some queries at check in. But we got by and they were very flexible which I appreciated.

The hotel bus came to pick us up from Toba station. The view from hotel was fantastic. Hot springs (Onsen) was not there but there was a hotel bus to take us the sister hotel down the street. You can walk from this hotel through the garden there to hot springs hotel. The hotel staff were very friendly and helpful.

Long walk to our room at annex building. There were no connected elevator nor escalators.