Place is really nice and staff were super accommodating! One of the staff had a small accident with some of our beers, but we were compensated instantly and staff did all they could to make it up for it! It was my boyfriend's birthday and the staff were so sweet to upgrade our room to one the cottages overlooking the river. Generally staff was super friendly and smiley. Special shoutout to Millie and Joseph for making our stay extra comfortable! Food was pretty good and were always able to find something decent as vegetarians. The hotel is also right next to a foot bridge, where you can just walk over and start your safari straight away, very hassle free :) we even saw a cheetah on our way back close to the hotel!

While it was nice to have someone playing music sometimes during lunch and dinner, it did feel a bit repetitive with the same person performing or every single meal - more variety or sometimes just relaxing background music would be appreciated (we could also hear it from our cabin). In terms of privacy the curtains were quite transparent and with staff and safari guides often hanging out on the bridge during the day and we felt a bit watched.

We absolutely loved our stay: Thomas ensured we had a fabulous room with a really nice turn down (yes, we really appreacited the hot water bottles in our bed), to Henry who ensured the pool area was so inviting to socialize to Soloman and Fred who ensured all our needs were met in the restaurant - and a special shout out on the fact that Soloman was so kind to our young kids. The fact we were walked 'home' to our cabin to the really short walk across the bridge to be in the park... Does it come across we loved it? Because we did :)

We were probably spoiled with the great dinner options that we were (very little!) disappointed with the lunch boxes. More fruits and less meats would have been better for us.

We LOVED everything about our stay. The service has been exceptional all the way through the booking process, the trip planning and our time at the camp. We were welcomed so warmly throughout Mr Patrick Safari and his colleagues in the Reservations Team were SUPERB and responsive Mr Joseph and the camp managers were very EFFICIENT and were on hand throughout to help with any query we had Mr Ambani, Mike, Henry and everyone in the restaurant were so friendly and kind. They organised a wonderful birthday surprise for me too

Nothing at all to comment here.

The staff were outstanding, we met some lovely people who were very professional and very friendly. The hotel is very well equipped and is situated on the Talek river that borders the Masai Mara Reserve and we saw waterbuck and giraffe from our patio. There was abundant birdlife around the hotel.

Although the hotel borders the Reserve, it is still at least a 20 minute drive on very poor roads to the gate itself in order to access the park. The food at the start of our stay was very good but became less so in subsequent days as we went from a buffet to a Table d'hôte menu as the hotel was closing for a period of construction work and guest numbers reduced prior to the shutdown. Although nothing to do with the hotel, as a word of caution to future guests, you should ensure that you handle payments to to enter the Reserve yourself and not rely on your guide/driver to handle any payments on your behalf.

The staff at this hotel were incredibly welcoming and helpful throughout our stay. The rooms were immaculate and very comfortable. We also enjoyed the delicious breakfast ,lunch and Dinner each day. Special thanks to Pride Inn GM Mr. Geoffrey and Tour co ordinator Mr.Patrick for the extraordinary support my booking😃 Our game driver guide Mr Mokita and Francis were very friendly and made sure everything was comfortable throughout our journey. Would definitely visit this place again whenever I get a chance

Nothing

Lovely location alongside the Talek river..Great Hospitality of the entire staff..Joseph the receptionist,  Millie the food & dining hostess were so warm welcoming..The rest of the staff equally made us feel at home.. The cottage we stayed was a family Savannah tent ..facing the Talek river..with a beautiful ambience and feel of the Mara topography..Cuisines were superb very much authentic Indian vegetarian besides the continental and typical sumptuous  cuisines of Africa ..They provided us packed breakfast and lunch for both the days ..the 3 days we stayed almost made us feel we were leaving our home...would highly recommend the stay here

Nothing in specific

PrideInn Mara is excellent, and the staff take the trophy for the best hotel staff of all the places we’ve been to. Millie took care of us like her family, and the kids started calling her “Auntie” 😍. Many thanks to Joseph too for helping with booking late in the evening, the Maasai security, and the other amazing restaurant staff. You made our stay, and son’s birthday a memorable one. THANK YOU!

Everything was great.

The hotel management supported my request by keeping all my family in one room by upgrading the room to family savanna tent. The duty manager Mr. Joseph Kaleku was the person who supported all my request and made the stay in this hotel wonderful. We was feeling like home and the restaurant team was very friendly and supportive as they will try to cook for you what ever meal test you want. In short we loved the place and we loved the hotel team who made our stay rememberable. Once again im thankful to Mr. Joseph and the management team in Prideinn mara camp.

NA

The staff was great, smiles all around. Simon in the resturant and Edison at the reception took care of us really well. The masai who take you to your room in the evening are really great and kind too. The camp is directly connected to the mara reserve by walking bridge so very easy to go for game drives without wasting time. Food menu spread and taste was great. For indian and continental both. Overall amazing experience. Kudos to the management.

The hygiene can be a better. Specially at the resturant. Saw a few cockroaches at the live egg counter.

What an amazing place. Fantastic location, top quality facilities, truly adorable staff, exceptional value for money. We travelled to the Prideinn Mara independently and they were able to organise a brilliant local Masai driver and a vehicle for us. Top quality service. We highly recommend them.