I had an amazing stay at Swiss Diamond Hotel Prishtina—truly a top-notch experience! The service was exceptional, and the reception staff were always welcoming and smiling, making me feel at home from the moment I arrived. The hotel’s luxury and elegance reminded me of Burj Al Arab, and what made my stay even more exciting was seeing many important personalities and celebrities around. Located in the heart of the city, the hotel is surrounded by shopping malls, cafés, and restaurants, making it the perfect spot for both relaxation and convenience. I absolutely loved my stay and highly recommend it to anyone visiting Prishtina!

Everything was amazing

We arrived with children, with luggage and expectations – and were welcomed with open hearts. From the very first moment, the staff of this large, elegant house carried us with a blend of discreet attentiveness, heartfelt kindness, and a level of helpfulness that is hard to describe without drifting into poetry. Never intrusive, always present. Never rehearsed, always sincere. What moved us most: the people here weren’t merely professional – they were graceful in their speech, confident in their demeanor, with an eloquence rarely found in hospitality. It felt as though they understood not only their craft, but the delicate art of closeness at a respectful distance. Despite the size and worldliness of the hotel, it felt as if it had been built just for us. Every greeting, every gesture, every smile carried the weight of genuine attention. We never felt like just another booking on a chart, but rather like a small part of something greater – held together with warmth and care. A hotel you leave with a sigh – and with a quiet promise in your heart to return one day. Thank you. For everything.

One of the best hotels not only in Prishtina but also in the region. Room and other facilities were very clean, fully completed, the staff was great and ready to help, breakfast was great and very rich, and the spa area is big enough and very well maintained. Price range is very good for what you are being offered. Will always return to this hotel everytime I visit Kosovo. Highly recommend for guests who are looking for attention to details and perfection.

Cannot say that there are things I didn't like but of course there are always things to suggest for improving or maintaining. For example, one of the blinds in our room was not fully closed in the middle, so a fraction of light was entering in the room. Also a mattress change should be considered in the future. Rather than these, everything else was perfect!

I had a great stay at this lovely hotel in the heart of Pristina. The staff working in the restaurant in the evening were amazing, and the lounge area is beautifully designed. The spa and swimming pool are some of the most impressive I’ve seen, offering a truly complete spa experience. The room was big and I appreciated the fact to have both still and sparkling water as complementary. The shower amenities smell amazing. I would definitely stay here again if I have the chance to return to Pristina.

However, there are a few minor areas for improvement. Some tiles around the pool and the handrail need attention, as they were a bit damaged. Additionally, during breakfast, it would be helpful if the staff were more attentive to guests' needs. Lastly, I was surprised to find a mouse stick pad on my last day while packing. While I don’t believe there are mice in the hotel, it was unexpected and might have been left behind by a previous guest. Overall, a wonderful experience, but a few details could be addressed to make it perfect.

Property is stunning, totally luxurious! Staff are very helpful and professional! Breakfast selection was great and everything tasted fresh.

Although the property is luxurious and decorated well, it is like a scene from a period drama. I think they could make some modern touches to the decor. The swimming pool and jacuzzi needs to be warmer. I felt warmer sitting by the pool than I did in the jacuzzi. Also not all functions of the swimming pool with jets etc were working. For a five star hotel everything should be perfect, sadly it wasn’t. The electrics in our room were not working. Maintenance did come and fix it, took them 10 minutes fiddling with the fuse box. The toilet set wasn’t set correctly and also didn’t soft close. More toiletries should be available in the room.

Every comfort one could ever need/ desire (within reason!) was provided! Welcoming, meticulous and diligent staff..special kudos to both Ernesa and Erjona in reception for going that extra mile and responding to my endless questions but also to the kitchen and wellness staff for their attention and care! The hotel is situated in the centre of town and all the main attractions are in walking distance. I was thrilled to learn that the Wellness access was included in my booking. Definitely not to be missed; different types of saunas, ice bath, Turkish bath, jacuzzi, gym and a wonderful warm swimming pool with cold drinks provided. Breakfast was a little less exciting, especially lacking in choice,as usual, for vegetarians. Do yourself a favour too by visiting the sushi bar at least once!!

Too many beggars lingering in front of the hotel. Mini bar outrageously expensive….3€ for a tiny bottle of sparkling water, are we in Oslo or Pristina? Some 200m away there is a grocery store selling the same bottle for a little less than 1€!

The location is perfect for seeing Prishtina. The hotel, as a whole is really beautiful. My room had a beautiful view of the square. Also, it's really nice to have a wellness center in the hotel.

It took the hotel three days to respond to my request for ground transportation from the airport to the hotel. I didn't get a response until my day of travel. After searching and waiting for the driver at the Pristina airport, I finally called to ask where they were. They admitted they weren't coming and told me to take a taxi. That wasn't a good start. Once at the hotel, I did find the majority of the staff very nice and helpful. For me, the biggest problem was poor lighting in the bathroom of my room. It was so dark! I ended up setting my cosmetics on the ledge of the bedroom window and using natural light from the large window.

Amazing hotel, service has been excellent. The Spa area is great - kids have really enjoyed it. Breakfast was varied, a good choice available. The location is central so pretty close to everything.

Apart from the issue with the Spa services where we have been overcharged for the massages nothing to complain about.

A hotel with real character. The orchid displays before you enter the restaurant were stunning. All the staff were super friendly and professional. The spa centre is excellent and the gym totally adequate. It would be impossible not to enjoy your stay here.

The room was great. Spacious and clean. Did stayed in a few other hotels and I think it is the best hotel in Pristina.

Staff sometimes lose the idea of 5-star service and attention to detail. When you are unsatisfied with the food (in my case, there was hair in the dish I ordered), or SPA service issue, or whatever goes wrong - they can still charge you at check out. Luckily my issue has been solved, thanks to the receptionist. But you need to be aware of the "try to charge anyway" attitude from restaurants and SPA. SPA facilities not fully functioning, and some saunas were not working, etc.